RBC Royal Bank

I have found the staff to be polite and patient. As a small to medium size business owner, we visit this location two to three times a month with more than one deposit at a time. Even when we are depositing a few thousands in coins they are still happy to serve.

Last visit here made me question whether they train their employees before letting them work at the front desk. Just a simple task of changing my withdrawal limit took two people to figure out, and there seemed to be little respect for customers' time as the lady asked another staff to demonstrate the procedures again, while I was still waiting to get going.

I've never had an issue with any of their tellers or accountants, besides frequently not having enough of them (long lines). Their hours are not good, thankfully they are open late on Thursdays otherwise I'd have to take time off work just to go to the bank.

Excellent customer service provided! Jamal was very charismatic, sympathetic, and will do anything in his power to help resolve your issues. Would highly recommend this branch to anyone.

Great staff. Very polite and friendly. They will do everything they can to help you and resolve your issue. The only problem is that there is usually a long long most of the times so if you are not using the ATM and need the teller service there is a wait.

Wasted many hours on the phone confirming that I met all my qualifications for the sign-up bonus. The phone reps don't always know what they're talking about so I ask them to confirm with their management. The management also confirmed on a recorded line (by both sides) that I met all my qualifications. The rewards never came and the expensive chequing account fees kept piling up. I wasted more hours on the phone and over email showing the phone recordings and screenshots with solid proof that all requirements were fulfilled, still couldn't get them to provide me the amount owed to me. Not an honesty branch, and the branch refuses to recognize recorded conversations made with RBC call centres.

Just used this branch for the first time, as I was trying to set up a Visa card in my business account. Jennifer St Louis was my teller and she was more than helpful. Went out of her way to help me, and gave me personal banking tips about my business while completing my transaction that I honestly didn’t know about. Will definitely be coming back to this branch!

This spot is the worst, if you looking for quick transactions. Dont come here, only 3 tellers, and they rather socialize then get you in and out. Very frustrating when your standing out in the rain. If you have clients that need longer service then move then to someone that can handle them in a timly maner.

The cashiers at this banks are friendly and helpful. I have been going here since I was in high school. They problem is this, is this slowest bank on the plant. Sometimes there are too tellers working and a line up outside with customers waiting in the cold. It's ridiculous. Being chatty is fine but then have more cashiers on especially during covid. Who wants to wait an hour to see a teller. The poor elderly who are waiting with walkers in the cold outside. I let them go ahead of me but not all people do. The wait times are why too long.