Richvale Medical Center

I visited this clinic few times in past month, and I found receptionist and Doctor so welcoming and kind.My family Dr. Is always busy it’s hard to get her appointment, but here walk-in is easy and convenient, no more wait timeService is fast and quick.

This place was good 10 years ago but not now. If you have an appointment expect to wait 45 minutes to 1.5 hours after your appointment time. If you need to see your family doctor expect an appointment in about 2 months. When you do finally show up you'll be waiting and hour or more.Do not come to this clinic or walkin.

Doctors are good at the clinic but only worst thing is waiting time. I had an appointment with my family doctor and receptionist told me that there are only 3 patients ahead of me but still i had to wait approximately one hour thirty minutes for my turn.

I've been with the clinic for 5 years. My family doctor is Dr. Barbouti, and he’s fantastic and careful. The staffs are so polite and helpful as well. Just the waiting time is too long.Recently, they have had a young, white staff. She’s unprofessional and a bit rude.I just don't feel like telling a long story, but she acts like a racist one. I hope they can train her properly

The reception is absolutely terrible and rude. I love my doctor and know the multiple places he works but this particular location is unprofessional, rude, and overall not worth going back to. At this point I rather wait multiple hours at urgent care or a different clinic than dealing with the reception staff

Although Dr. Kassim is a wonderful doctor, but getting to see him is incredibly difficult. If you're booked for a certain time, you might as well book off an entire day from work, before you actually see him. I recently had a 1pm appointment with him, booked weeks in advance, and I didn't see him until over 2 hours later. He double books patients, takes walk-ins before you, and meanwhile, we have to schedule time off work - he has zero consideration or respect for our time. I can understand if things run 15 or even 30 minutes late, but him running over 2 hours late is beyond acceptable. There is no other business where this would be accepted. He needs to stop focusing on squeezing as many patients in, making as much money as he possibly can. Also, he needs to set an example by wearing a mask in the office. COVID is still very much around. I wish there were more doctors in Brampton, so I could drop him as my family doctor.

Wait time is the WORST!! When I walked in, the receptionist said its a 20 min wait and shouldn't be too long.. after 50 minutes i went back to ask her how much longer and she just said “we have lots if patients so just wait”. It’s been 1 hour 35 minutes and i’m still waiting. At least tell people accurate wait times? Very poor management and customer service

Reception staff is very polite efficient and cooperative. Rarity in most of the clinics these days. Another plus point walk in open 7 days a week. Doctors are excellent, cooperative. Best medical experience in recent memory for me.

The staff and physicians at Richvale Medical Center are phenomenal. The medical assistants are professional and attentive. They triage the patients very well and ensure that the wait times are minimal. Dr. Barbouti is an excellent physician who is thorough in his diagnosis and if he won’t hesitate to follow up with testing / referrals to specialists. I have been a patient of his since 2014, when he quickly diagnosed a very painful colitis issue I had through a quick walk-in appointment. Since that time he has become my family physician for myself, my spouse and son. He is a dedicated and knowledgable doctor.

Final straw broken! This clinic is terrible. If you have an appointment with your doctor expect to wait 1 to 2 hours after your appointment time. If you come in for a walk in, you are better off staying home a treating yourself. I haven't seen my family doctor in 2 years. Every time I go for an appointment they run so late I leave. Avoid this place like the plague.