Dupont Heating And Air Conditioning Ltd

We contacted them to inspect our air conditioning system in our condo because our tenant said that it stopped working. They went and got it to turn on again and said that the problem was the fan motor. We paid $200+ for the inspection, which was average cost for inspection. Two days later, they sent an estimate for a new fan motor. The invoice stated $900+ for the piece and $200+ for the installation. It would cost us almost $1500 including the initial inspection. We felt as though that was quite expensive, so we then contacted another company affiliated with our building (they had been unavailable to go the day our tenant encouraged us to call). They went two days later and said that it wasn't the fan motor but instead the capacitor, which cost $95. In total we owed the other company $250 (piece and labour costs). Dupont Heating and Air charged us $1,200...$1000 more than what it should have cost. They diagnosed the problem incorrectly and they overcharged.

I have had the pleasure of engaging Dupont Heating and A/C to do my work on two homes that I own in Toronto over the past almost 20 years. Whether it was the installation of a new boiler, rad and A/C system, or maintenance or repair of an existing forced air furnace or installation of new air conditioning systems, all work was done to great satisfaction. Without a doubt, their service is impeccable, pricing fair and competitive and true to their word they show up when they say they will and always when you need them. Mario and staff are efficient, knowledgeable and operate like a well serviced system, themselves. I recommend them highly and, unhesitatingly, all the time.

Had ductless a/c installed in the second floor of my home in April 2023. Joe came and took all the measurements and made some recommendations which we very helpful, he also priced the job for me and we agreed on the price which was very competitive.The installation crew arrived on time and Roy and his partner completed the installation in one day. They they ran the wiring from the fuse box to the unit without any visible wire showing in the basement. They removed all the boxes and debris from the drilling in the bedrooms and left the place spotless. A very professional job indeed. I have dealt with Dupont since 2007 when Mario and his crew changed our furnace from Oil to gas. They do all my furnace and a/c maintenance and are a pleasure to work with. I highly recommend Dupont if you want a reliable professional company that is customer oriented. Thanks guys.

I recently had the pleasure of working with Dupont Heating to fix my tankless water heater and I couldn't be happier with their service. From start to finish, their team was prompt, professional, and extremely helpful. Sam was patient and thorough diagnosing the problem. He took the time to explain the issue to me and was transparent about the pricing, which I really appreciated.What impressed me even more was the exceptional level of customer service from Amanda. While the problem was being attended to, I had a personal emergency and they went above and beyond to ensure that the issue was fixed in time. I can't thank them enough for their kindness and compassion.Overall, I highly recommend Dupont Heating for anyone in need of heating or plumbing services. Their team is knowledgeable, reliable, and truly cares about their customers. Thank you again for your outstanding service!

We have worked with Dupont for years and have never been disappointed. They are responsive and courteous and take their time to walk through any new process. The crews are always friendly and the work is excellent. We have even had other service providers positively comment on the work they see has been completed in our building by Dupont - a testament to their work! I would definitely recommend them.

I purchased all my HVAC products from Dupont Heating And Air Conditioning Ltd. They have always given me the best value. They are honest to what my needs are and are easy to work with.I depend on them for reliable and fast service. I pick up the phone and they are here. I have two furnace's and hot water tanks from them. Dupont service is what I value.

As has always been our experience with DuPont over the past 15 to 20 years, the service was excellent. Cody and Adam were personable, professional and knowledgeable. DuPont was here over a 4 day period and cleaned up very well before leaving.We will always rely on DuPont for our heating and cooling needs.Angus and Joe

The entire team at Dupont was friendly and professional. They replaced my tankless hot water heater and the process was smooth and well communicated throughout. I immediately had a sense of ease and trust working with them, and having no real knowledge of this sort of thing myself I really appreciated their approachability. Thanks again.

I recently had an issue with my hot water and contacted the team at Dupont. From the moment I made the call, I knew that I was in good hands. The representative who answered the phone was friendly, knowledgeable, and eager to help. They quickly scheduled a service appointment for me at a time that was convenient for my schedule.On the day of the appointment, the technicians arrived on time and were incredibly professional. They took the time to explain what the issue was and how they planned to fix it. They also answered all of my questions and ensured that I felt comfortable with the entire process.The repair itself was done quickly and efficiently, and the technicians took the time to show me what they had done and how I could prevent similar issues from occurring in the future. They were courteous, respectful, and clearly passionate about their work.Overall, I couldn't be happier with the service that I received from Dupont. The team was a pleasure to work with, and they went above and beyond to ensure that my hot water was up and running again. I would highly recommend this company to anyone in need of heating and air conditioning services!

When we took the cover off our AC during the heat wave last week it looked like rodents may have been inside and damaged the AC condenser or at least made it unsafe to turn on due to feces/urine blowing into the house. I picked Dupont Heating and AC because it was close but it turned out to be a great choice. The friendly and helpful office person got me an appointment asap. I was really pleased with the attention to detail and professionalism shown by the technician. He was very thorough, polite and happy to provide full explanations and helpful advice. It turned out that critters can't get into my newer AC but he checked everything, both the furnace and AC inside and out, changed my furnace filter and gave the AC a good hosing down. I'm confident my unit is ready for another hot Summer and I'll definitely be using this company again.