Glengate Hotel

What a horrible customer service, the guy at front desk was so unprofessional and rude. He keep telling us that he not here to chance the money, he take US dollars for deposit but he won’t take US dollars to pay the room. Because at 12 mid night and our bank thought is fraudulent so we can’t charge on the card.So he agree take $200 deposit is dollarsBut refuse to take US dollars to pay for the room.The fact is the place look dirty and the front desk look angry and rude. Look like he got to get out from the bed to stay there. Messy hair and wear a sweat pant.Don’t recommend to come to this dirty hotel!Thank you

Great place for a short trip to the falls. They are within walking distance.Clean room. Big rooms. Air-conditioning and heating worked fine. Breakfast was complimentary and they served waffles.

1. I woke up around 2:55 A.M to the sound of water dripping in the washroom and when I opened the washroom’s door the entire floor was filled with water leaking from old broken exhaust in there.2. Reached out to the front desk with a video proof to report the problem, there was no offering of another room, no offering of compensation for spoiling my sleep, no offering of even a sorry until the complaint was repeated for 5 times.3. The previous evening, was wondering why is there no water bottle in the room and how we were to make coffee without water, reached out to the front desk and asked receptionist to break 20 dollars for change since their water vending machine will only take loonie and 50 cents for the purpose. They had no loonies to offer though when the receptionist opened the cash tray I saw enough.4. If the top 3 reasons I have mentioned do not concern, go through other reviews for the hotel which I missed in first place.5. If all of this does not affect you, by all means welcome to Glengate Hotel - a true 2 star for Experience.

This was a last-minute booking for a quick night stay (when our preferred options weren’t available).On the positive side, the location is excellent, there’s a free (limited) parking and a quick run-off-the-mill motel breakfast.On the other hand, the rooms and elevators could be cleaned a bit better, the facilities are old (the room lock was wonky, bed wasn’t very comfortable), and there’s a lot of noise at night.We wouldn’t recommend this for a leisurely stay or for a family but if it’s a night stop, this can work as it’s pretty affordable. You get what you pay for!

DO NOT WASTE YOUR TIME OR MONEY!!This place does not care to accommodate its guest they just want your money.Called to ask questions about booking and was giving completely wrong information in order to secure a card number. I was also told that they offer a 100% refund if needed because “they are flexible” but once he realized I was upset and I asked for a refund all of a sudden the 1 room we booked doesn’t allow cancellation/refunds. Absolute robbery.The man at the front counter had one of the worst attitudes I’ve even come across while travelling and spoke to me disrespectfully the entire time.

Hotel was nice and clean. Room was a bit small but not uncomfortable. Hot Breakfast was very good with choices. Friendly reception. The water in washroom was only hot, no cold water was coming. Would recommend this for short stays.

We booked a queen room and the room size was decent. The bed was too old and not sturdy. The corridors were very noisy all night. Breakfast was open from 7am -10 am with good options.

the room was alright although when my family and I woke up we found bugs crawling along the walls and soon then flew onto the bed sheets. When we confronted the manager about it he said there was nothing he could do about it and claimed that we were lying about bugs being in HIS HOTEL.the park lot was filled up with cars I had to park my car in this dark neighborhood(not in the original parking lot). Overall don’t book this hotel !