Budget Truck Rental

The three staff there were so friendly, and helped me even thought I hadn't made a reservation and didn't think they had any more vehicles left in the fleet. They found me a vehicle, were patient with me while I had to check with my insurance to see if I had the appropriate insurance - and even helped me find some great spots to visit. They were so patient and kind, my highest thanks to all three.

Bad experience with George. Called yesterday to confirm availability of a SUV or Suburban as we have several family members flying in for a funeral. At first he was helpful in the sense that yes he did confirm a SUV with mud and snow tires. I said great can I reserve? He said I need to know the exact time you are arriving, I said between 11:00 am and 11:30 am Sat. morning, he said I need a exact time. I said there are several of us making arrangements and once we booked our flights I would give him a ring with the exact arrival time but it would be within the next hr or so. He was insistent that I had to give him a exact time as they have to meet us at the airport. I am from the area I asked him are you at the Cranbrook Airport right now? He said yes. My apologies but he was so difficult to deal with. I was not upset when called to reserve and I understand there is not always someone at the airport and that he could not reserve for me without a time. I could have called back within the next 1/2 hour but chose not to. I called Enterprise and reserved a car without a credit card or hard time. I am a reasonable person and understand and can work with the facts provided but not when I get tone and attitude. Instead of ending up with the SUV with mud and snow tires I am not driving my family members to Creston for a funeral in a car with all season. Not my first choice. George you could really use some customer service skills your attitude comes through on the phone loud and clear.I

Excellent customer service! Karyn and Jordan were the best! They stepped in and helped out when my other car rental service didn't even have my vehicle. Not only did they honor the same rate of my other booking, but they even gave me some tips for my upcoming vacation to Cuba. A+ quality service!

This location is super friendly. They always stay waiting for the last flight from Vancouver to arrive to ensure you aren't left in the lurch if your plane is delayed.The reason it is not a 5 star rating has more to do with budget corporate who informed us when our plane was delayed (and couldn't provide a number for the desk at the airport) that we were out of luck and the location closes on time as per their hours regardless if you have a reservation tied to your flight info. This of course led to a bit of stress and then sheer relief when landing and this not being the case.

I never got her name, but the lady working at the desk was so kind and accommodating. The service was incredible, especially when I forgot to refill the rental car on the way back.

Worst experience I've ever had renting a car. Rented a car for 8 days for just under $500, flight gets cancelled and to drive to another airport they want another day paid even though it was the same day plus a $350 drop off fee. So it cost me more for 3 hours of driving than it did for 8 days. Just a garbage company with no customer service, avoid using budget if you can. Pure scams.

Had a great rental experience with Ryan and his team in Cranbrook BC.First-the front wheel of the vehicle assigned to me was wiggling so I have to drop off and pick up the Ford Escape. Return x exchange, no hassle.Second-There was a bit of difference between Expedia and Budget billing but Ryan was incredibly helpful to make things easier.I would highly recommend this location for your rental needs. Renting again for sure.

Had this interaction months ago , just have not had time to post due to my schedule. I commend the staff for putting up with working here . I was talking to a male staff member at the airport and they are supposedly extending the hours to 9-9:30pm. They are only getting one 30 minute break for the whole 12.5 hour shift ! I would give one star but the service from the staff member was still good , I just want to bring attention to this issue .

Customer service to be desired. The women serving us on Easter Friday was completely out of step with what the brand represents and offers - not at all welcoming, helpful or friendly. Very condescending; did everything to up-sell me into an insurance product I didn’t need because of my credit card, which I had explained. On return, I handed over my keys and all I got was a grunt and hardly looked up from computer. I had filled up the car for example but didn’t even ask me. Not a great rep for your company.