TD Canada Trust Branch and ATM

Not really knowledgeable about their own products and processes. My request was declined because it was missing a form... which the staff should've known about. I would say it's fine for maybe the normal withdraw, deposit and bank draft but I don't think they have enough experience with other varieties of transactions. Would advise you to go to a busier branch with higher foot traffic like Coquitlam Centre or Station Square. It really is more of a community branch for basic daily transactions.

The first advisor Jasmine had no idea about mortgages.. got another guy Who (with all his experience) showed me the website where i can see mortgage eligibility. If it was that simple, why would we need these advisors? Anyway, they didnt want my business so had to scratch off TD Bank forever from my list!Good riddance!

I had to go there three times for meetings basically for the same purpose. For two meetings I had to wait for at least 20 minutes + because the staff was busy. Why bother to make an appointment if they can't keep it. I dealt with three staff members there basically for one thing I wanted to do. One was helpful and seemed to know something, the other two were only human machines there to do paperwork. They lacked knowledge and desires to help. It has been 4 weeks and I still haven't got my issues solved. I found TD, or maybe just this branch very inefficient and lack knowledge of banking matters.I go there because it is closest to my home. If I found another TD branch is the same, probably I should bring my business to another bank.

This branch is terrible. They made a huge mistake on my mortgage which was really costly a few years ago. I made an appointment today for consultation today. They kept me waiting 30 min while I had another appointment and had to leave with absolutely no results.

Avishan was very helpful and made it quick and easy to set up new accounts, with solid advice and zero pressure involved.

I went to chat with Sean in person about my mortgage and wanted to get info about HELOC. I sent in all the docs as required via email in early Jan. I did not hear back from him at all when I tried email / call (left voicemail) to follow up. Felt unsafe with my personal info provided and zero follow up, where’s the customer service?

I have always had a problem with this location opening later than the hours of operation stated

I went to this branch to pay a bill and asked for additional information, the teller was nice but they didn’t know the answer to my inquiry so they said they will ask the manager and the manager yelled from her desk and didn’t even bother to come closer to the counter and provide an explanation.

It is a good branch, but I wish they had more staff.

DO NOT go to this branch if you want to get approved for a mortgage. My husband and I had the absolute worst experience working with William Xu. We were in the market to purchase our first home, during our first meeting everything seemed pretty straight forward and getting a mortgage in the price range we wanted not be a problem. We were pre approved and found the home we wanted to put the offer on. We contacted William via email and saw him in person the day before we had to put our offer in confirming everything looked good and withdrew our 5% deposit. 10 days after our offer was accepted after not hearing from William he contacted us to say this offer could not go through. This is after we had already given the seller our 5% non refundable deposit. We were shocked as we only had 15 days left until our close date. He told us we would not be approved by CMHC or any third party insurance, as our building was older and the roof was being redone. This was however his mistake as he did not read the strata documents we sent him, where he would have seen the sellers had already paid this fee. He told us don't worry you can get out of this deal on the subject of financing." We had told him several times we were going in subject free and he seemed shocked by this new information. This is the kind of attention to detail you will get at this branch ... We took our case to a private broker who laughed at how badly William had messed up this application for us. We were quickly approved and have been enjoying living in our first home