Serene Escapes Day Spa

It's my first time at this spa place and also my last time.I was in for a couple massage and the experience was the same for my wife.From my years of experience getting massages somewhat regularly , I can tell the difference between a certified therapist and an amateur .From someone who cares and someone who doesn't.Have you ever been at the Makami college stand at the stampede grounds ? It's a bunch of young people learning in school how to massage properly to become certified therapist. And let me tell you, for being apprentices, they are pretty good!!!What I have just experienced now is total amateurism.The massage was a mixture of pre-fight muscle warm up( in reference to my contact sports experience) and a baker bread dough kneading.I am a fairly hairy man and 5 push of massage oil was used for my whole body (yes i have counted them! )The massage was inconsistent for every body zones . If i can call it techniques"

My husband and I thought we’d try this place since it is close to home….huge regrets. What a waste of benefits. First of all, I had to call and confirm that we were still booked as we received no confirmation call, text, or email. Once we arrived, the lady at the front was very polite and friendly (that was the only positive thing about that place). The massages…..there is no way these two are RMT’s. They were awful. My husband’s RMT was cheap with the oil, was kneading him like dough and was not tending to any problem areas he wrote on the sheet. My massage…was a mix of chiro, physio, and a bit of massaging. All that was missing was needling. I’m pretty sure I booked a relaxation massage. This was everything but that. A professional is supposed to ask you if you are comfortable with them stretching you. Not this lady. She made the decision on her own. It seemed like she was trying to crack my neck at one point which I’m pretty sure is not allowed. She had a little obsession with cracking my toes as well. The hot towel they put on your back after, to help loosen the muscles, well they are supposed to wave it a little to cool it off, not this lady, again just making the decision that my skin could handle the heat. I had written on the sheet that I had mild tennis elbow in my left elbow, she ignored it. Before we left the spa, we let the Receptionist know that it wasn’t great. I wanted to talk with her more but another worker was standing behind her pretending to do something when really she was just being nosy. So the nosy lady and the two “RMT’s” need training. One just needs to be told to mind her business and the other two need to actually get certified. If they really are certified, then they need to be trained. In my opinion, this is a poor reflection of management and how they train their staff.

Always a great massage experience regardless of therapist. They staff are amazing and they can always seem to accommodate my last minute appointment requests.

Had a great massage! I also loved the online booking thru their website. Such a hassle-free experience!

I was in last week for a pedicure with Vanessa. I have had a few pedi's before, however this was the most relaxing one I've ever had. Vanessa was so nice to chat with and provided Great Service. I'll be booking in with her again soon :)

I have been going for massage at Serene Escapes Day Spa since last year 2022. Since the very first time I had massage with May... I always ask for her. She is very knowledgeable and applies the right body pressure. My son and husband also enjoy massage at this place. The environment is very peaceful.

I started going here at the beginning of the year and have had a great experience each and everytime. Rhia gives a wonderful massage and is considerate of the pressure applied. Today was my first time having a mani/pedi here and it was amazing! Katrina was terrific, it was the best mani/pedi I have every had. Lots of time spent relaxing, massaging, creaming, not just a quick mani/pedi like I have had at other places.I would definitely recommend this spa. Thank you Rhia and Katrina.

I had a great massage with Jenny but I was pretty dissapointed with the volume outside the room. I heard a 25 minute conversation between a couple staff members that had their volume at an easy7-8. The staff need to be more cognizant of what is happening around them. Extremely unprofessional to be hearing about their weekends and their life experiences when I’m paying to get away from the stresses of life.

First visit today & will definitely be returning. I got a much needed massage & facial and both were excellently done. The facial being my fave of course! Great experience throughout. Well done team!

My husband and I have been going to Serene Escapes for massages and can say that all the massage therapists here are good. Today, I had the best massage from Maridy! The pressure is just right and I love the stretches that she incorporated with the massage which helped in relaxing the tight muscles.