RBC Royal Bank

I can't believe how long I had to wait to talk to a human here. My goodness this place is bad.

Tellers are helpful and professional. I have not had any problems at this branch.

worst bank and seriously considering switching. nobody ever greets you when you have an appointment booked. whatever you do, do not deal with “Kareem Al-Amin” horrible human being that will sit on his @$$ and not do his job. we applied for a LOC and weeks went by with no answers or updates from Mr Kareem. I emailed him after waiting nearly 3 weeks and he tells me “some files are missing and he didnt get anything done yet” he couldnt have said this before ?? what kind of customer service is that? not only that but he spoke in a very condescending mr knowItAll tone. disgusting. officially considering closing our accounts and going somewhere better.

Worst customer service in the history of banking. I asked to have an appointment with business advisor to help me with my questions about opening a new account and they booked me with people who can even answer anything and where juste there to rush me into an account… lost 20 minutes. I gave an extra star because Victor was learning and tried his best but everybody else were just straight faces in a grey building. I don’t think I will do business with this establishment.

Thank you so much for your professionalism and understanding

Never have I ever received worse customer service in my life. I just waited 3 hours on hold for a visa representative and then I was suddenly cut off. This is the 3rd time this has happened to me. What is wrong with you people?Hire more people PLEASE, I think you can afford it.

Extremely Helpful and caring. Special thanks to Branch Manager Heidi Hemdan for her time and care in helping resolve an unnecessary stressful situation. Thanks again

The worst customer service experience. The teller was super rude and so was the Assistant Manager. They made mistakes over mistakes in a transfer I was trying to get done. They overcharged my account without my authorization. They were unapologetic and the Assistant Manager was unprofessional and petty. They need to be trained for professionalism, get cultural sensitivity training and learn how to treat customers politely.

I went to this branch to order some NZD and they took the order. After 5 days they called me and told me they are not selling NZD anymore. I could not believe RBC is doing this to me because I don’t have much time to buy NZD. They should let me know earlier not wasting my time. I am so disappointed with the service.

Worst bank ever, I booked an appointment online to open an account and no one is there. I am going to switch soon