Crawford & Company

Si zéro étoile était possible pour la communication je l'aurais pris!! Deux jour d'appels, lundi entre 13h et 17h et mardi entre 8h et 15h.. réceptionniste non disponible, aucun poste ne répond et les boitbo de messages pleine donc impossible de laisser un message.

They will go weeks without answering you. Just awful.

Cela fait 1 semaine que ma déclaration est envoyée. AUCUN appel renvoyé de leur part, j’ai laissé plusieurs messages, personne ne répond, la chargée de mon dossier, une telle Josée Doneau répond encore moins. S’il était possible de laisser 0 étoile, je le ferais.EDIT : Josée Doneau ne m’a jamais rappelé, et j’ai su qu’elle est partie aujourd’hui en vacance. (cela fait 1 semaine que je l’appelle tous les jours et laisse des messages, alors qu’elle n’était pas encore en vacance). Heureusement, un tel Julien a pris mo. dossier en charge et m’a énormément aidé. En 1 journée j’avais enfin une voiture de location et un garage pour réparer mon véhicule. Excellent employé avec un excellent service à la clientèle. Cependant, Mme. Doneau a été complètement inutile et absente.

2 mois suite a une reclamation, aucun suivi malgre des diziaines de tentatives a les rejoindre.

Très mauvaise expérience, avec un ajusteur non professionnel qui demande clairement être payer on the side , ou dossier réglé tout crouche

Story to come

I've never experienced such terrible service in my life. I spent 4 months dealing with this company and got nothing but a runaround. I never spoke to the person managing my claim despite dozens of calls and voicemails that I made attempting to reach her. I tried speaking to supervisors and managers to no avail because no one who the receptionist transferred me to actually accepted responsibility or admitted to be a person in a position of authority.This company is more like an organized crime ring than a legal business and really should be evaluated for its questionable practices.As others have stated they flat out lied on several occasions. My initial interaction with the claim specialist was her telling me she had been trying to reach me for a week which was not true. She then requested I send a document which I returned signed as requested, when I followed up I was told it wasn't received and I needed to send it again. After resending the document I contacted her to verify it was received and never heard anything in responseI waited several weeks and reached out multiple times before a manager told me they were waiting for the police in Quebec to send them a police report. I was also told I would receive a call within 24 hours from an employee with the company that never happened.4 months sparse communication despite 50+ phone calls and a dozen emails for an auto theft claim related to an incident that was caught on camera is ridiculous.You're better off being uninsured than working with this company.