Espresso Planet

I had a very good experience shopping online at Espresso Planet.The reward system is a great! Shipping is fast (ordered Friday afternoon and got it on Tuesday). Their customer service is amazing. I got an issue with a product and they were comprehensive and compensate me for that.With that experience in mind, when I think about coffee accessories/needs, I will think about Espresso Planet!

I had a predatory experience with EspressoPlanet recently.I purchased an espresso machine that totaled close to $2300 online and the machine was dead on arrival. I spent the better part of the day trying to see if I could fix the machine myself without opening the unit. This was not possible, and this manufacturing problem was common in other machines of the same model.Upon reaching out to EspressoPlanet, they told me to return the machine in person with no offer to ship the machine back. The box was 75 lbs. This was the first red flag.I proceed to email them to ask if it was possible to get a refund when I return it. No response, second red flag.Wanting to just get a working coffee maker after spending thousands, I decided to play nice and drove almost an hour there to drop off the machine. As soon as I walked into the store, the owner of the business asks me “So you want store credit?”. Did not even introduce himself as the owner, provide his name, or anything about him really. That was the third red flag.Since it was a weekend, I was sent home empty-handed as their technician was not in. He claimed that I would get VIP service and that I would get a potential discount if I was interested in upgrading the machine. I got VIP service alright; I received service that I did not even think was possible.When their technician confirmed that their machine was indeed dead on arrival, I expected someone from their sales team to reach out to me shortly after to talk about potential options. They did not. I had to call the store and get their sales team’s email and reach out to them myself. This was the fourth red flag.Upon reaching out to them, the options were to either take back the now repaired defective unit or to pay them the full price to upgrade to a newer version of the machine. The owner claimed that me pressing the power button and seeing the machine not working counts as using the machine, and he does not accept returns for used machines.Oh, and that I had to drive there again to pick up my machine. I suppose my time is worthless to them. I guess I am undeserving of customer service.To add insult to injury, the owner stated that he “would like to test the machine” before I picked it up. As if I was too incompetent to read an instructions manual or that I sabotaged their machine in the first place. At this point I could not help but feel offended and taken advantage of.Upon expressing my feelings of being slighted, the owner responded with “I’m really sorry you feel that way”.I had to open a dispute with my bank to get my money back.Curious, and honestly naïve of me to not do so prior to spending thousands of dollars, I decided to look up the store’s Google reviews. Unsurprisingly, the owner has his employees intimidating customers to deter shoplifting. This is the mastermind we are dealing with I suppose.I have seen more faithful business being conducted at the local corner store. I sure do love being disrespected and extorted by my local businesses.

While not the largest showroom for coffee products in Mississauga(that goes to Beanwise), Espresso Planet has more coffee maker models. Staff are friendly, and go out of their way to attempt to help the customer. Staff give the impression that they know what they are doing with regards to coffee, and, with a large selection of in store products as well as a dazzling array of online products, Espresso Planet is a must visit for not only coffee equipment, but specialty coffee enthusiasts as well.

Pains me to write this review but I am left with no choice. I order some products from their site and on the site was told only $11 for free shipping" so I decided to buy some coffee beans from a micro roaster. When I checked out

Just finished shopping here around 2pm on Friday, November 11 and was followed around the store as I browsed by one of the employees - green sweater and black face mask. Literally every aisle I went into I had eyes on me and it made me uncomfortable. As I was finishing up I asked the employee if there was an issue and he said no. I’m not sure if his constant hovering was meant for me to know he was there if I had any questions because he didn’t say anything to me. This place has a great selection but I think I’ll do my shopping online from now on.

I recommended Espresso Planet to my sister when she had a leaky brewhead on her Quickmill Silvano. The machine was fixed after only a few days and for the mere cost of a $15 gasket. A week or so later our Phillips espresso machine at the office stopped working. I dropped it off and unbelievably it was ready the next day, $10 seals replaced. Works like a charm now. Most other shops would take weeks. John is awesome. I highly recommend this shop for honesty and great service.

A coffee lovers paradise I must say. Good selection of machines and coffees. Easy to find and ample parking. Very helpful and pleasant staff who takes time to explain. If I had a coffee need I would go here. The name says it all. In addition to the coffes you have a great selection of flavoured syrups and chocolate that can be used in ur coffee. Go there and enjoy the selection on offer if something you want is not there ask and I am sure they will guide you.

I've ordered an item that was damaged.After contacting the customer services and sending them picture and detail of the issue they sent me a replacement the very next day. Since the damage did not occur during transit they took full responsability from it.Response from the team at Espressoplanet was very fast and the were understanding of the issue and frustration that arise from it.All of the above is what distinguish an excellent business from the other company.From my experience, i would absolutely order from them again as they took really good care of their customer !

Great quality parts, very good prices and shipping was super fast. Customer service answered my pre-order email within a few hours.

Fast & efficient service! The pricing beat everyone else by a good bit especially with the discount for multiples (3+), which was much appreciated. Espresso Planet is now my source for Third Wave Water Espresso treatment products. Highly recommended.