Winterberry Family Medicine

I have been a patient for about 2 years and have no complaints. The model of a team with more than just doctors I think makes alot of sense. They seem to actively be trying to improve what they do with new staff, follow ups and patient outreach. The nurse practitioners I have seen have been great. Dr. Semenchenko is fantastic.

Im not sure a doctor actually exists here. And I have had more rescheduled appointments that those kept as scheduled. I have been a Zizzo patient since birth and always had the best of care until the last 5 years. I believe it is time to move on."

Winterberry family medicine is a great doctors office. Dr. Raza, the nurses, and the reception staff are all very polite and welcoming to the office each and every time you visit or call. Highly recommend using this office for your doctor needs.

I'm a patient there. I had just left a very frustrated negative review. It was about waiting over the holidays/weekend for blood work results that were mentioned in an out of office hours voicemail I could not respond to. I received a call back and a very empathetic apology for how that would make anyone feel. I received my results and am very reassured that my Dr. Does in fact care about his patients and the staff of Winterberry Family Medicine are helpful and cooperative. Thank you very much for making this right.

Worst standard of care I have ever received. Nursing staff is ignorant and lazy toward issues, which will likely result in legal action when patient symptoms are dismissed and result in further health issues. Walk in clinics are far more thorough.

They never call you to let you know of tests that were done 3 months ago. I have an appointment to discuss results 4 months from when the results were completed. Just like alot of people have stated. Almost everytime I go in I talk to someone else. There’s no consistent nurse or NP that you follow up with. I was new to the area when I signed up and they had great reviews and now the rating has gone down.

I'm a patient. So is my husband. Save yourself frustration and feeling the most dismissed and disreguarded youve ever felt by a medical practice and don't make this office your primary care.So far I've had more cancelled appointments than kept ones, they've canceled them. I've personally not been listened to at all for my care, which very nearly cost me referal to a specialist. Because they referred me to a specialist with the wrong reason for referral. Getting prescriptions renewed is a nightmare, a week, many calls and claims of oh we never got that. Over and over.This place makes you feel like you are just a means for collecting a pay check from the government and nothing else.

I am so upset! The dosage for my acid reflux was reduced without consulting with me or asking my permission! Now I’m suffering with a flare up of my symptoms!!! Luckily by advocating for myself I was able to get my original dose of medication restored. What kind of medical practice is this? There is no patient/doctor relationship!!! Wish I could find a new family doctor!

Winterberry Family medicine has been a very frustrating experience for me. There have been times where I have called during their REGULAR hours when they are supposed to be open to make an appointment and I get no response, or a long automated message explaining how they aren’t open. I was told by one of the receptionists to call early in the morning the next day because it’s impossible to make an appointment that isn’t sooner than 4 weeks ahead. I did what she told me and apparently they were “closed” according to their automated message. I even went on their website and their website clearly states that they are open. This has happened multiple times, to me and it’s really frustrating because I go out of my way to wake up early in the morning and I get no response. During the times that I have called and they ACTUALLY answered, I was out on a 25 minute hold. Apart from this the staff are very nice, but do not decide to join winterberry if you want a family doctor who is consistent.

Please do yourself a favour and do not use this practice as your primary care facility. It takes 2 weeks for them to fax in a prescription refill, even when you call every single day to remind them. This happens every single time I need to have something refilled. I was told by 3 different people that this request would be done same day. I am now 4 days without my medication and they could care less. This facility has way too many patients and not enough time to provide the necessary care for their patients. For the highest paid doctor in Ontario, you sure provide the worst service I have experienced.