Percy John Flooring

This was my first time dealing with Percy John Flooring, and they did anexcellent job from start to finish! The customer service was great, andour floors look beautiful (also very high quality material compared to other places we looked at). We had a small hiccup with the amount of material ordered, but they were very kind and quick to fix the mistake; they made sure we got back the full amount that we had overpaid. Needless to say, I am very happy with their work, and will definitely be going to them again for any future jobs we need done.

Percy John Flooring supplied our hardwood flooring and carpet. The quality of both are great. We worked with Justin Frew who was very punctual, organized, professional and personable. Communication with Justin was excellent and he always answered our questions right away.After our carpet was installed, we could still feel the tacks poking up through the carpet a bit and Justin helped to resolve it.We are very happy with the service and products.

I engaged Percy John to supply and install new hardwood flooring in my condo this summer. Because I was living in my place while the work was going on, my life was a bit awkward, but the installers were professional and accommodating. They were very organized in removing the original flooring, delivering the new material and their tools, and in leaving things clean and tidy. Several friends have come in to see the job in the past two weeks, and all have been wowed by the look and the workmanship.I have already recommended Percy John to three friends who also want to update the comfort and look of their homes.

We had an unfortunate experience here where our floors were not properly prepared by Percy John's contractor. Because they weren't prepared properly the install couldn't be done properly. This caused delays after which Percy John would not take our excess materials back and tried to charge us late fees on our final payment.

As a builder I am working with Percy John Flooring for the past 3 years....Their prompt service, choice of colours, no pressure sales & after sales service made me switch from my previous vendor. Keep up the good work John & David!Citymax Properties Inc.

Percy John Flooring is simply top notch. Their work ethic and service offers peace of mind. Products were of finest quality and offered services depending on my convenience. I highly rate their services and hope to get their help for my future projects. 100% recommended.

These guys were by far the worst contractors we came across during our house renovation. David is a sharp salesperson but when it comes to delivering the job these guys lack quality and professionalism. They had 5 days to finish the job but literally slapped it together in 2 days and it showed. They will just keep stalling you and lie to your face. I seriously think all the 5 star google reviews are fake based on my horrible experience with them. DO NOT RECOMMEND. Watch youtube and diy and I am sure it will turn out better than these guys.

As home builders having trustworthy & reliable trades are crucial to our success. We have had a great relationship with Percy John Flooring Ltd for over 4 years. David and John have been attentive to my clients needs and have provided great customer service during these 4 years. The team at Percy John is knowledgeable, reliable and experienced with today's trends. Most importantly, my clients have been more than satisfied with Percy John.Keith Ramzan - Davenport Developments Ltd

Update: Percy John arranged for an installer to touch up the nosing and address the creaky stairs. They agreed to follow up if there were further issues with the creaking. Overall, disappointed with how long this took to resolve but PJ eventually committed and completed the repair.Installer dropped off the box of boards purchased a year earlier.Do you want to ruin your new build experience or renovation? I'm tired of chasing down David Murcia after 2 years. Hopefully this review will make people think twice before buying their flooring from Percy John. Our stairs were botched from the start. The edges are coming apart and pretty much every step creaks. There are only 2 adults in the house with very light traffic on the stairs. The stairs in our new home (2 years old) are in need of repair and Percy John is not backing their product or the installer that was hired through Percy John. Photos of the cracked edges don't do it justice. They offered to touch up the cracking edges in February but the individual they sent didn't work on stairs. David claims he knows why the stairs are creaking but pointed out that I will not be satisfied with the repair he's suggesting. The stairs will need to be cut on the ends leaving a gap between the step and the wall. Three other installers, including the installer who installed the stairs, have examined the stairs and have provided different reasons for the creaking. In all three cases, the stairs would have to be removed and replaced.By far the worst experience of our new build. Percy John is bordering on unethical so it's no surprise to find that the Percy John salesman who sold us the flooring gave Percy John a 5-star Google review. How many other 5-Star reviews have employees submitted? I paid for an extra box of boards in April 2019 and still haven't received it. This place is a joke! I've never felt compelled to write a review before but buyers should be made aware of this company's atrocious customer service. Anybody can sell product but the legitimate companies stand behind their product. You can't say you weren't warned. Would love to hear from 'the team at Percy John'.Update to Retailer reply:I will make arrangements with your office for delivery of the box of boards.I appreciate that you're dodging responsibility for the install but for the credibility of this post, here is an excerpt of an email I received from your salesperson when we purchased the flooring.'As per our last few conversations, I believe the consensus regarding install and stairs is to go ahead with our installers directly which I will gladly coordinate with your GC, Nick. This is another great way to save some big bucks, and I know you guys will be well pleased with their craftsmanship'.Make no mistake, we used YOUR installer.Yes, we are having issues with the edging which is your product. The creaking could be due to the nosing as well. No one can say for certain. There are 3 boards per step, very likely there is some movement between boards.

Percy John Flooring did a really great job for me. Their customer service with a personal touch helped me seamlessly through the stressful home upgrade process. For the quality of work and the products, the price was a bargain and I would highly recommend using them for any upcoming projects as I plan to do the same.