Best Buy

Pretty standard Best Buy store. Very helpful and friendly service but some products like phone protection ones (glass, cases and others) are way more expensive than it should. You can easily find them online at half the price. But other psychs such as home electronics, gadgets and appliances are at a good price. You should always look for the offers though, they're very frequent but not always communicated, so you should do a price check before buying.

I ordered my smart lock online and pick up in store#705, I got an pick up email , 5 mins later I got another cancel email, then I called customer service, and be told the store just press the wrong key, I can go pick up my order from store, I asked her 3 times, can I go pick up now, and the answer is YES. When I use 45 mins get there, the pick up area lady told me , your order been cancel because we can’t fine the item, and then I went check out other smart lock, and recheck the website , it still show 1 left in this store. I went back to pick up area and ask the lady what’s going on, at this time ED pass by, and the lady just ask ED” Do we have this model smart lock?” And ED” yes , we do” . And he just use 2 mins and get me the lock I paid for. And until i left the store ,I still didn’t see her come out. Thx EDWB

Dear Best Buy Granville,I am writing to express my gratitude for your excellent service. Mr. Faraz provided me in helping me find a good laptop. Your expertise and guidance were invaluable in helping me make an informed decision.I appreciate the time and attention that you gave me during our consultation. Your recommendations were spot-on, and I am extremely satisfied with my purchase. Your professionalism and customer service were exemplary, and I will recommend your store to my friends and family.Thank you again for your assistance, and I look forward to shopping at Best Buy Granville in the future.Sincerely,

I ordered headphones and delivery was supposed to be the next day and here I am stuck looking at at least a week of delivery time with no information when it's going to be delievered or how. They don't communicate with Purolator which delivers their products, make you spend hours figuring this out on your own with no results. I asked if I could pick it up if it's faster but of course, they say no but at the same time not sure if my purchase is going to be delievered to my house. There is no respect to customers and their time. I am not going to order anything from bestbuy ever again

I went to the store today to purchase laptop.Our associate,loveleen assisted me with the best options in my budget and was very friendly, knowledgable, and professional. Even though She has told us about the warranty plan . Its a great service by Loveleen.

I recently went here just to look at ebikes as I had been contemplating buying one for quite some time. When a deal to buy one from a friend fell through I landed here to browse. As it's sometimes hard to find a sales representative (sign of times) I did not know where to even look at first. Gladly I found Mo, who was working in the appliance section, and asked where I may find ebikes. I expected he would just point or tell me vaguely where to go but instead he led me right to the ebike display, stayed with me even though I don't think it was his department, and answered all my questions. He basically sold me the ebike pretty much right away with his enthusiasm, skill, knowledge of product and patience. He went above and beyond, even helping to unbox and assemble the product. When one aspect of the assembly alluded us both, Mo continued to try. Again he went well beyond his duty here and I wished there were a way to tip him. He refused a tip. I know it's probably company policy and I understand. He definitely deserves some recognition for his service, determination and outstanding efforts. He even suggested a good place to take my ebike to finish the setup. Mo is a good enough reason for anyone to shop at this location. I wish him all the best!I would like to say that my experience at best buy on Granville was awesome only because Roman was totally awesome and accommodating and he went out of his way to make sure I was properly attended to and adequately went out of his way to make sure my purchase was properly finalized in spite of some glaring technical difficulties in regards to the credit card system. Great employee, totally professional and kind and genuinely interested in my satisfaction as a costumer and I will definitely be back. Awesome job Roman and keep up the good work!

Usually the staff can answer my questions but last time that i went there i choose 2 computers/laptops to buy (after an hour of looking and deciding). Both computers were out of stock and there was no notification to the customer that they were out of stock or display only. When i asked if its possible to have a discount on the floor model- he said no, but that he would give me a free warranty. I walked away, was a shame because i was willing to pay and was excited to have my purchases. Waste of time.