Sunquest Mobility & Medical Equipment

I avoided this company when it was the old management but the NEW owner is friendly, knowledgeable and always helpful. He came to my house twice to fix a battery problem I was having on my dad's old scooter and never charged me a dime. Thanks for all your help, I will definitely be purchasing the next scooter from this company!

The scooter was delivered on Friday of a long weekend (almost a year ago). He did adjust a couple of minor items before leaving. I learned shortly after that the rear suspension needed to be adjusted as it was bottoming out everywhere. I contacted them numerous times both by phone and email and was promised every time that someone would drop by to correct this. Now after a year there has been no one show up and they are no longer replying to my emails. I feel totally abandoned. They received payment and no follow up. Not even a reply.Update to my previous review on May 27 2022. I did get the attention of the owners and received a call shortly after posting my review. They do care about their reviews.On June 26, 2022 he showed up to do the setup and adjustments. The problems seem to have been resolved.I felt bad that I had to resort to negative reviews to get the issues resolved but he was understanding. I understand everyone has personal issues and challenges exterior to work / business. I believe my problems fell through the cracks.Bottom line is everything has been resolved.

Brought my mother's scooter here to have tires and tubes replaced. The staff was exceptionally friendly, honest, upfront, patient and kind. We asked about the medical recliners and the owner took us through their different models, showed us how they worked and what the different types are able to do. There was no surprises on our invoice, the price was exactly what we expected. I will definitely be returning for my home health needs.

The experience with this company was below exceptable. We purchased a lift chair for my father who needed assistance and from the time of delivery there were issues. The jarring motion that happened while maneuvering into the standing position was both dangerous and not functional.The brand new lift chair was brought in for repair and once returned to my father, the issues where still there.We were instructed by the store owner that he had to deal with the warranty of the lift chair leaving us with our hands tide, or so we felt.The store owner he was unprofessional, and offered no help being very agonistic on our last call. Here we are 6 months later and the chair is still not working leaving my father with a less than adequate quality of life and this could have been solved with having the chair fixed correctly the first time or have it replaced.To say we are disappointed is an understatement. I would strongly, strongly not recommend anyone purchase from this store. Beware.****You’re reply while prompt has still left us with a NEW chair that doesn’t not work. Please see review above.I appreciate that you took the time to reply to our Google review but you couldn’t take the time to call and have a replacement delivered or the chair repaired.We would be happy to hear from you anytime about a solution to this chair issue as again my father has been left with a chair and not one that we were sold on, a lift chair now being out thousands of dollars with a store owner who is less than concerned about his clients well-being.We would be happy to hear a date which you can provide a working chair for my father to use. You have our contact information and we have been waiting for help of any kind to resolve this issue.

New ownership can often lead to turbulent times, but this isn't the case with Sunquest and it's new manager. My partner recently had surgery and she not only received highly personalized service, but was able to freely visit for follow-ups and obtain quotes with ease. In my opinion, Sunquest is an excellent option for anyone's mobility and medical equipment needs!

We required bath & shower grip bars installed in my mom's apartment and were extremely pleased with the assistance from Sunquest. Several sample sizes were given to us beforehand and also the name & phone number of a professional installer. The service was prompt, efficient and friendly. Highly recommend this store.

The new manager is fantastic! I had surgery recently and they were recommended by Royal Columbia for my recovery needs and the owner was super helpful and available to answer all my questions, was even able to order me additional medical supplies that the hospital was upselling within 48 hours. Would highly recommend!

I recently had Ehsan (He goes by ET), fix my father's scooter, and I could not be more impressed with his level of expertise and professionalism. Ehsan was incredibly knowledgeable about the workings of the scooter and was able to diagnose and fix the problem quickly and efficiently. He took the time to explain everything to me in detail and answered all of my questions patiently and thoroughly. His customer service skills were exceptional, and I felt confident that my father's scooter was in good hands. The repair was completed in a timely manner, and the scooter now runs like new. I cannot thank ET enough for his excellent service and would highly recommend him to anyone in need of mobility equipment repairs.

We bought a wheelchair for my uncle from sunquest mobility and they provided me with exceptional service, and I could not be happier with the experience. From the moment I contacted them, they were extremely helpful and attentive to my needs. They provided me with detailed information about their products and helped me choose the perfect wheelchair for my uncle's specific needs. They even delivered the wheelchair to us for free, and the wheelchair was exactly as described - high quality and durable. The owner (E.T.) even followed up with me a week after the purchase to make sure that everything was going well and that my uncle was satisfied with the wheelchair. Overall, I am extremely impressed with the service I received, and I would highly recommend them to anyone in need of a wheelchair or other mobility equipment.

I purchased a scooter from Sunquest Mobility for my father, and I couldn't be happier with the experience. The staff were knowledgeable, helpful, and patient throughout the entire process.When we arrived at the store, the staff took the time to understand my father's needs and recommended a scooter that was perfect for him. They explained the features and benefits of the scooter in a way that was easy to understand and answered all of our questions with expertise and professionalism.The purchasing process was seamless, and the staff were very helpful in getting everything set up for us. They even gave us a quick tutorial on how to use the scooter safely and effectively.My father has been using the scooter for a few weeks now and he absolutely loves it. It has made a huge difference in his mobility and independence, and has allowed him to get around with ease and confidence.Overall, I highly recommend Sunquest Mobility for anyone looking to purchase a scooter. Their staff are funny, friendly, and provide wonderful customer service.