Suburban Volvo Cars

I loved my experience working with Volvo on my lease. Michael was extremely helpful and very responsive. He seemed very honest. I would absolutely work with him again and refer him to others.

My experiences at this dealership didn't start out great, but Dan Maniaci stepped in and sorted it all out. All in all, happy with the way it was rectified.

Just traded in our Atlas and purchased a Volvo XC60. We worked with Raven at the dealership. They gave us a great trade for our Atlas. The sales and management staff was outstanding to work with from start to finish. Would highly recommend them to anyone looking for a Volvo.

All facets of my experience with Suburban Volvo were great. Great communication, going above and beyond to make the process simple, and no hard sales pitches for extras during the sale. Special thanks to Raven, Scott, and John for their help in getting me into my new Volvo!

I have been going to Suburban Volvo in Troy since I purchased my car several years ago, and I've always had exceptional service.Today, I had an unexpected issue requiring me to purchase a replacement part for my vehicle. A team of individuals at Volvo went above and beyond to help fix the issue. Matt from the parts department provided several options available to me. Gillette, Mary, and the other service department team members were very supportive and accommodating. I was in and out very quickly after unplanned service. I felt valued, respected, and appreciated. I am beyond grateful to each and every Volvo team member who helped me.I purchased from Volvo for several reasons and one of them was because I was treated respectfully by everyone at the dealership. Thanks for continuing to affirm I made the right choice! You have a solid team who truly cares about your customers.

I have felt this dealership has gone down hill. It used to be excellent. Today I came to have the covering on my door handle fixed. The car is two years old and both the center counsel and the handle had the chrome peeling. I found out this is a common issue. After 1 month of waiting for the parts I brought in the car. I decided to wait because they stated it wouldn’t take that long. I sat in the lobby for 2.5 hours. I finally asked if there was an estimate and the gentleman that took me in said oh, it’s been ready for 1.5 hours.As I sat there, I understand the sales staff work off of commission but the girl was bothered when customers came in to ask questions regarding a car, complained to the other staff about receiving a gift card from the dealership and it better not be on her paycheck and when I asked if there was someone I could talk to about buying my car out she said sit here and then continued texting on her phone. The questions I had she said I would have to talk to a manager but they don’t have anyone there for a few days and I should just wait until the end of my lease to talk about buying it. For a luxury brand, this was not a good impression at all.

I needed a new vehicle with a focus on performance, luxury and safety. The dealer worked with me to get a 2023 XC90 that checked off all of the above.The leasing process was simple and straight forward.This is my families’ second vehicle with Suburban Volvo and we are looking forward to working with them again!

Just drove our beautiful new Telluride off the lot. Chad Kyre was more than accommodating, polite, pleasant, and professional. Throughout the whole process, he had prompt and friendly communication. As to the financing, Jonathan Smith was extremely personable, knowledgeable and helpful. Also, the dealership provided an impeccably clean and peaceful environment in which to do business. Highly recommend!

Chad is probably the best and easiest salesperson I've ever experienced. He went above and beyond to make sure I liked the car before I ever committed and then made it an extremely smooth purchasing process! Would recommend him to anyone.

Suburban Volvo dealer in the Troy motor mall is great. We have three Volvos vehicles, all purchase from Suburban Volvo in Troy. Some used and some new. We have also been using Suburban Volvo for over 12 years. We also have been using them for all our service. Been happy with both their service and sales staff. Over the years, staff have changed and we have worked with many different employees and we have always had good support at Suburban Volvo. Everyone will have issues with their Vehicles, regardless of brand or model. We have been able to find equable solutions when we have disagreed with Suburban Volvo.