RBC Royal Bank

Melissa , was fantastic to deal with , after a very long journey with debt and being finally able to save again, I desired a financial institution that I can get to in person again rather than it strictly be online. Even after cancelling once she was very understanding of my circumstances. I left our meeting setting up multiple accounts and feel great about were my future can go financially with Melissa's assistance.

My experience was from early 2022; it was the worst banking experience. The branch manager is a horrible human being. She's rude and is unable to do basic math which is funny for a person working at a financial institution. I opened an account with TD a month after the incident.

I sincerely do not understand why this RBC location has 3 tellers working at any given time, as they will do anything in their power to avoid serving customers. I have visited this branch twice in the last month, during which I've had an unsatisfactory experience.1. I wanted to withdraw a large sum of money which exceeded my daily withdrawal limit at an ATM. So, like any logical RBC customer would do, I visited a teller directly. When she asked why I wasn't using the bank machine several times consecutively, I was confused as to why she did not want to assist me with a simple transaction. After what seemed like an eternity of convincing the staff member to do her job, she would only give me a portion of the cash I had requested and advised I visit a bank machine to acquire the remaining amount. Of course, this doubled the length of my transaction as I had to stand in line first for the teller, then for the machine. Utterly mind boggling and extremely frustrating.Why does RBC pay 3 bank employees to sit around and discourage customers for doing business with the bank? This sounds wasteful and counter intuitive.2. I wanted to redeem a credit card offer I was sent in the mail. On the document, it recommended calling in to customer service or visiting my local RBC branch directly. After waiting on hold for over 20 minutes, I decided it would be quick to drive to the bank.In classic RBC fashion, the teller I spoke to would not answer the several straightforward questions I had and repeatedly advised me to complete my transaction online. I eventually became frustrated, as he continued to interrupt while I was speaking, and left the branch to do my business elsewhere.I have no earthly idea why employees of RBC are so intent on discouraging customers from doing business in their local branch. If customers listened to the staff's suggestion to conduct all transactions online, RBC staff would no longer be employed.Regardless, I ultimately received much better customer service over the phone, once I was able to get in touch with them.

I find the staff courteous and helpful at this branch. PartiularilyCarol Soucy. Carol is the most knowledgeable, professional individual to deal with for financial dealings and if she doesn't have the answer she will get it without question. Thank You Carol and Royal Fairway Staff .

I called the bank at 10:00 am May 3 to try to get someone to call us back to set up an account. Here it is 6:00 pm and still no response!!! What customer service!!!!!!!

Can I give negative stars?!?! Went to this branch today to pay some bills: phone, hydro, etc with cash for my recently deceased Father and they refused to help me! I went to another bank and they were appalled that RBC wouldn't help me, they also said it's the law for them to pay the bills if it's within the tellers limit and if you have the account numbers. I then tried to call and file a complaint with the manager and they hung up on me! Compassion and human decency doesn't exist at this branch!

I went to this place with my sister to open an account for my sister. Firstly terrible service.they open the account but didn't gave us account number, direct deposit cheque or any information to login in online banking. Also when asked to provide one they said we cannot give anything right now it will be delivered to your house, but by 3 weeks now I didn't get anything. So we visited again to branch and they said you still have to wait

literally the worst service. I'd give 0 if I could. Don't go for lunch while you're in the middle of something with a client and then hand that client over to another teller to START ALL OVER. I've NEVER had so much trouble with a freaking bank. I'll be switching.

Absolutely disastrous customer service. Tellers act like private investigators. RBC is going downhill smh

I am so disappointed with all the bank tellers at the RBC on Fairview mall Kitchener. Too bad I can’t rate with a zero star.The branch manager is a very bad person.The employees are very slow, you need a period of time to reach the employee.This is a new branch, as if for the first time they receive customers.I never recommend dealing with this branch.