Pepco

Be careful. PEPCO might be in financial trouble.I have a budget plan with them by which they debit my bank account each month. Their November statement indicates that they owe me almost $400. Since I am not getting oil deliveries from them I asked to get my money back. Their answer is that they have to review their accounting because I may actually owe them money. Their November statement clearly shows $383 owed to me yet they have to verify their accounting. This sounds very fishy to me!!!!

TerribleWe used them until we switched our furnace to an electric one. After cancelling the contract they started charging us again 3 months after the cancellation. I called them after the first charge and told me they would reimburse and make sure it does not happen again. It happened for another 2 months and I had to take measures with my own bank. To this day, i have not been reimbursed, company to avoid at all cost.

One star for the kind person that is answering the phone. Other than that, not happy. Their timing for oil delivery is horrible. My 88 year old father is without heating because the tank is empty. I called for an emergency fill on Saturday. They immediately sent a pickup with an emergency" amount while we wait for a fill up on Monday. An amount so small that he's already out again. Had to call for another emergency amount and a repair. Said they would come in 1 or 2 hours. It's been over 2 hours and still no show. It's barely 15 celcius in the house. Looking forward to him switching to electrical heating."

If you're looking for a company that charge more than the gas station and you have to constantly call every month because they forgot" to fill the oil so you're stuck without heating till they come fill it during their open business hours then this is the company for you. Enjoy freezing in the winter. Remember to buy mini electric heaters to survive the worst heating company service of your life."

FRAUD , avoid at all costs.Charged over 500$ to my credit card a month after I cancelled with them with receipt and everything as if They fuel my tank. ( I don’t even have a gas tank anymore since we change to electric)Their excuse was that their systems are down or some bs. Judging by reviews they always use the same excuse.

Terrible Service! They refuse to fill tanks to full, when you call to tell them you are almost empty they make sure to take their sweet time so they can charge you a bleeding fee when your tank runs empty. This is the THIRD time they do this with me. The most recent being this week. I called on Saturday to say I only had 1/8th of a tank left despite having a delivery 4 weeks ago, because they would not fill my tank last time. Somehow they wanted double the price for an extra 1/4 tank of oil to fill it??? Sounds like theft to me, the math just doesn't add up even considering oil is $0.08 more a litre. It is now 4 WORKING days later (Thursday), they have not delivered my oil, and my tank is EMPTY in -20 weather. My house gets colder by the minute (it has gone down 5 degrees in the house overnight!) and Pepco just stands there with their hand out for extra money to solve a problem they purposefully created! Stay far away from this company. I have used them for 2 years after a neighbour suggestion, but they have been nothing but a headache causing so much stress always playing a game to see if they can squeeze more money out of you when you run out of oil. Do not waste your time.

This is my first review in my life, the reason because their terrible services.I sold my home in 2020 February, where I had a service with them. Call and explain this property doesn't belong to me anymore but until today 2022 February, I am receiving bills, last year I get extremely frustrated with explaining and calling, finally, they said just pay last bill and we will close your file, but it never happened.Talk to new owner, he said he changed oil company and never see Pepco at his property. hihimpropertycompany company

Awful experience with this company. I wish I had seen their reviews before I asked them to replace my oil tank. Their inept sales rep got the quote wrong and I was asked to pay an additional $600 to finish the last part of the job. The owner, Luigi, was equally unhelpful, failing to call me back after committing to finding a solution and then when he did, after admitting they were entirely at fault, failed to handle it professionally. Really poor customer service. Avoid at all costs.

4 days now I've had to shut my heat due to misfiring or problems with ignitor and fuel smell in house. Not even a callback. Weekend guy tells me they only do calls for no heat and emergencies. Not quite sure what doesn't constitute and emergency in my case. No heat, and fuel odors in house. Wow... Not going to renew my service contract with them again. Completely ignorant of customer needs.Edit: Quickly received a call after leaving this review. Technician coming tomorrow. Suspicious timing or just good luck? You decide.

I haven't had any problems with Pepco for 3 years, the delivery of the heating oil was always done within the time promised. Helpful customer service. This winter, the first delivery took place on the second day after the order, and the second on the fourth. It was yesterday, and they delivered oil overnight while I slept. Thank you Pepco :)