Isla Vancouver Wealth Management

Under new management!

I moved north. However, when I was later leaving nursing, I went through a financial crisis. I contacted their office explaining the situation and asked what my options were. I was told I had one month's grace on payments. When their company withdrew the payment anyways, from my thinly spread bank account, it created a domino effect on the automatic withdrawals that were meant to be covered by the funds therein. The result was an enormous cascade of bank fees at the worst possible time. I then contacted their office again in order to cancel automatic withdrawals from them, which was done. After months of merry-go-round emails back and forth with the receptionist, and unanswered emails to Canada Life, the umbrella company, I was then told I would have to pay for the whole year in one lump sum; during the midst of a financial crisis that they had made much worse. During all of this time, I never once got to speak to my broker, Mr. Irvine. And all of this raised an extremely concerning question: If they were so unaccountable to the person that gives them money, how would they treat my beneficiary to whom they were being trusted to give money after I am gone?I cancelled my contract due to lack of trust.I have long since recovered from that crisis, but have had no interest in renewing a contract with this company, nor could I recommend this business.January 17, 2019 - Reply to Response from the owner":I wish I could say I am surprised at your response

Don and his team have helped me with my investing over the past 2 years and I honestly have never been happier with the outcome! after previous bad experiences I'm glad I was pointed in this direction!

5/5 stars!! Don is super knowledgeable, kind and friendly. would recommend to all!