BMO Bank of Montreal

As a tourist visiting Guelph, I could not exchange US$ here cause I didn’t have an account. Sad

Tried calling branch several times, nobody picks up and voicemail states that somebody will call back before end of day, nobody called back, tried to call again everyday for past 4 days, same response. This is worst customer service I have ever experienced.

The cashier qas extremely rude at the counter, berating my brother with questions. Even after verifying with I.D and security questions. Absolutely unprofessional.

I do banking online unless I have problem

I have been a loyal customer for almost a decade, even visited the very nice original BMO in Quebec and felt proud. These days I'm stuck with a shadow of the forner bank. All BMO does is find more ways to charge you as their gimmicks fail all around you. The travel visa can't make purchases at most online store, namely Nintendo and Xbox. When you call to change your bank account plan, get ready for several hour or more long waits. They've got your money, don't need to listen to you.Worst of all, I've never gotten a reward, or discount, or cash back. BMO offers bare boned accounts at high prices. They've evolved into a machine that takes as much money from the customer as possible in fees and charges. It's time I fully switch to my new online bank Koho, getting free account (you should not have to pay someone to hold your money when you are a disabled man). Cashback, overdraft and a combined visa/debit that I can use anywhere. They even do price matching for my past purchases. Get back in the game BMO, or fall apart the sneaky, backstabbing bank youve become.Edit: Thanks for the automated response from low star hunting pr agents, if you don't know who I am already, then I'm one step closer to never using you as a bank again. Keep your robotic sympathies, bloated bank.

BMO consistently provides excellent customer service!! Brenda is an absolute delight and extremely professional.

The employees at this branch seem to really care about the customer experience and I have had a positive experience every time I go to this branch.

I opened a bank account a month ago when I opened it I told them my banking needs he recommended the plus plan did not tell me about the 25 transactions that I only had. I told him at the time I use my bank card all the time so I was mislead when I did ask questions about accounts it was like he didn’t know about accounts he was like yeah I think so. So when I looked at my bank fees it was 185.00 plus the 11.95. I felt so sick to my stomach who can afford that these days. I called customer service they told me that the bank would give it back. When I went to the branch I asked to speak to bank manager which they did not let me the teller did it instead which the bank manager would not give it back to me. I do not recommend bank of Montreal. I emailed them with my name and number like they said and no call back from them.

Worst experience ever with BMO. Unprofessional service by Brenda, this location needs to work on their customer service!

Terrible Customer Service. I spoke with someone regarding fees charged to my account. I specifically mentioned there was a fee charged that should be reversed. She denied any fees existed. I insisted more than once there was a fee I need her to look at. She ended the conversation with Is there anything else I can help you with?" I wasn't able to access the account on my phone to confirm the fee. I went home and clearly saw the fee when I accessed the account on my laptop. This women demonstrated terrible customer service. She did not attempt to research my account and help me. She made me feel like I was nuisance in her day. I hope management intervenes and trains her on proper customer service. Meanwhile