Budget Car Rental

Would give 0 stars if I could. Do Not Recommend.I Reserved a vehcile online months in advance. Recieved several confirmation emails and did a online check in a few days before. My family of 5 show up in Hanover and are told there is no vehcile for us, that they hadnt had any rental vehciles in months. This left us scrambling with two small children to be able to have a vehicle for our 11 day vacation.Now I come on here and see recent reviews of rentals. So not only was there no vehcile but they also lied to us.I had to call in to Budget to ensure I would not be charged. I asked for an explanation and was just told sorry, that they should have turned off reservations for this location but haven't so it has messed up alot of reservations. HOW IS THIS OKAY?!?!?Will never rent with Budget.

They will let you know that there are no cars the minute you walk in and say it's the budget's fault. Got no notifications that there would be any issue from them not budget. Would never use this business nor the Napa auto it is attached too. Just don't accept reservations if this is a common occurrence!!!!

They have no cars but they allow you to plan and book cars that don't exist and the receptionist will tell you you have to call budget and tell them we have no cars""

The sad excuse of a woman that works there is just the frosting on the cake. They don’t have any rental cars and are ruse to the customer when we are disappointed after we turn up and there’s no car!! That we’ve reserved online. A smarmy. Should have called and no further assistance. I guess that’s why she’s a receptionist still

SCAM ALERT , THIS PLACE IS NOT A CAR RENTAL , AVOID THIS LOCATION < ALWAYS TELL ME THEY ARE BOOKED FOR THE NEXT SIX MONTHS THEY IGNORE MY RESERVATIONS < ALL THERE CARS ARE ON LONG TERM RENTALS