Krystal Beauty Nails and Day Spa (Sudbury)

So far I was not at all satisfied with the service for pedicure and shellac manicure as the person i had was not that good at her behaviour also I asked her to make a black simple heart on single nail and the hearts were not even proper. And when I told her that if she could make a proper shape she ignored and kept doing just for sake of finishing up the task. Well that’s not at all I was looking forward to for my very first experience of getting nails done

Maria came highly recommended by a friend and I have been going to her for several months now. She gives amazing massages, facials and does beautiful nails. Her customer service skills are beyond exceptional and top rate every time. It is worth asking for her services personally!!

Maria did it again ! She tried something new on me today & I couldn't be happier, she is a very talented young woman . I love going into Krystal Beauty , they make you feel like family or better .

My sister takes us (my mom, myself, and her) to Krystal Beauty for an occasional pedicure!My sister knows about this stuff - we got shellac nails and the deluxe package (this time).The staff are professional and efficient! They thoroughly clean their equipment and discard the single use items - hygienic!Love the colour options! Since it was close to Christmas time, I chose a Sparkly Red this visit!We have been there a few times and they do a great job!Thank you!

EDIT: after writing this review the owner reached out to me personally. She was very apologetic and offered me 50% off if I came in again to try the spa out. The owner was there the day I had my appointment and again was super apologetic and so nice! The spa was actually a really great experience. I had a pedicure and it was clean in there and I was happy with my pedicure and was given the 50% off as promised . I will definitely be going back!I booked an appointment through messenger on march 27th. The appointment was confirmed for two pedicures on April 8th at 10am. My friend and I showed up for our appointments yesterday only to find out that no one actually booked our appointments. They were very busy at the time and couldn’t fit us in at that time. I felt the lady who I spoke to didn’t really offer any solution on the issue and made me feel as if it were my fault because I booked my appointment in advance. She made a comment saying “oh you booked it a while ago, that’s probably why.” I told her I don’t understand how booking an appointment 2 weeks in advance is along time ago and I was just being proactive. She just kinda stood there and served other customers as they came in. I ended up walking out and going to a different spa. I’ve never been to this spa and will unfortunately never come back due to poor customer service. The lady didn’t even offer even a 10% discount for my next appointment, which I think is the least they could have done for wasting my time.

I moved to Sudbury over 2 months ago and was thrilled I found this nail salon. Tim is very talented. My nails last without issues and look beautiful. So glad I found him.

Kim does a beautiful job with eyelash extensions! Very professional, meticulous, knowledgeable, and kind. All of the staff are amazing! Thank you everyone at Krystal Beauty.

This is by far the best place to get spa services in Sudbury. My favourite employee is Maria! She never fails to do such an impressive job, be it manicure, pedicure, facial, eyebrows, massage, she’s always done such a wonderful job. I love that you never have to ask for a flaw to be corrected because she is going to notice it first and correct it without you having even noticed yet! She takes such care with her work. I’ve been seeing her for a few months consistently and won’t see any one else. She always makes sure to create the look you are desiring ❤️ She’s amazing.

I had the mini facial and shellac manicure done by Kim as a graduation present from my partner. I had a great experience at Krystal Beauty and would highly recommend it to anyone looking to relax. Kim was great and all of the staff were very friendly and welcoming

I've been to several nail salons in Sudbury and this is by far the worst one I've ever been to.I made an appointment, they were running late that day so I ended up waiting - no problem. I was finally seen half an hour late but at that time, it was 15 mins until they closed. They still finished my nails but it was rushed, I left with nail polish and sticky residue from the powder application on my fingers, the shape was off (they tried telling me my fingers were crooked), and the design wasn't finished - I was trying to get out asap by this time. They guaranteed my nails for 2 weeks and on the 10 day, one broke. I didn't want to go back but I wanted my nails fixed. Over the phone, they were super apologetic and said they would fix them free of charge. I booked an appointment the next day and my experience was less than ideal. They weren't friendly anymore, fixed my one nail, and told me I could leave. The one nail they fixed was longer than the rest of my nails and the design didn't match either.I found out through a different salon that the nails they applied were thin, unstable, and bound to break just like the first one did.