Enterprise Rent-A-Car

Terrible customer service. A rental was supposed to be ready for 9 when I got here. Still sitting here and it’s 10;30. Not to mention luna Kim ( branch manger ) awful customer service. 10/10 would not recommend. Give your business elsewhere because theses a holes are worthless.

We experienced exceptional service! Luna was courteous, friendly, and efficient in arranging and finalizing our rental vehicle.

I came in today (May 15th, 2023) to pick up my rental car that I had reserved. I was asked to give my license and credit card and was declined because the credit card I provided did not match my license. (It was my husband’s credit card which I have used before at this location without a problem or him here) I had my 10 month old baby with me, with the car seat and base. Luna was very rude. I tired to explain my situation and she was very unprofessional and unhelpful. She didn’t offer any suggestions or to call the shuttle to bring me back to my car. So I was basically stranded at your rental establishment with no vehicle and a baby. The feeling I got from her was too bad, so sad, figure it out. She was presumptuous that I should have known about this new rule. As someone who works in customer service I was disgusted and appalled at her neglectful behaviour. I had such a great experience with you guys the last time I rented a car from you and I was excited to be back. But Luna your Branch Manager has ruined that for me. I won’t be back or recommend you guys anymore. Luna should be setting the standards for the customer service you wish to up hold at your establishment.ENTERPRISE, PLEASE READ CAREFULLY,I have NEVER been treated this rude anywhere public before. Do not send me an automated response with a dead email to reply to, or some fake copy paste apology. Just LOOK at the reviews before mine about LUNA. Is this the woman you want up front representing company values? She’s absolutely pathetic. Just like all the others, you have lost our business as well.

Extreme Rude staff. Never come to them. They say they will send shuttle but they never do. They will not pick the call when you call for shuttle. In addition to that they do lots of miss communication. Some staff say something else on call and when you reach there they complete say we never said that. Thats the worst enterprise ever visited.

Excellent and fast service,everything made easy.amazing staff especially Luna the manager she gave me a ride back.overall very satisfied with my first rental experience.Highly recommend.

Worst customer service I've ever experienced... was supposed to have rental ready for 930am waited over an hour went through all the vehicle checks & walk around to be told they weren't sure if I had lose of use coverage it was included in my claim number at which point they told I'd have to pay for it if I wasn't covered, I said I didn't want it if I'm not covered at which point they took the car back refused me a shuttle ride because I wasn't a paying customer and ended up having to walk 2 hrs back to shop to get my truck... phoned back later that night to speak with manager and she was the rudest manager I've ever dealt with all she would say is what do you want me to do about it" over and over.. stay way from this place of madness..."

I had my car at Birchwood Collision Centre and received a courtesy car from Enterprise. Luna Kim arranged a beautiful vehicle for the time being. She was friendly, courteous, and professional and provided excellent customer service. I highly recommend this Enterprise location anytime you need a rental.

Awful experience DO NOT rent from this place. We were in the city for a car estimate and were told we had a covered rental so they sent us to enterprise the Kia location. They gave us a car with a $400 deposit that , we only drove about 15 minutes into the city to do our errands, parked the car, came out of our first stop, drove the car for literally 1minute and the tire was flat to the rim not drivable what so ever so we immediately had to pull over on portage, the middle of down town, we couldn’t make it to a parking lot or off the main road. We tried to call got no answers for 20 minutes, once we texted Luna she eventually called, we explained the situation and she suggested 1.change the tire on portage 2.take it to kaltire for them 3. Walk to the closest enterprise and leave the keys there. She said the only way we could get a tow truck was if it was through our caa. They couldn’t have someone pick us up either. We decided to leave the car there in the non designated parking as it couldn’t be driven, and walked downtown with all our belongings to the nearest enterprise. From there no one could give us a ride so we left the keys got a $60 cab back to where our car was as it was ready for pick up. We never heard anything since until they are now charging us $52 for gas for only having the car for 15 minutes. Not impressed at all as the walk was not safe and we’re from out of town. Awful customer service. Do not recommend this place.

Good service. Fast in and out when picking up. Had a vehicle on short notice!