Shoppers Drug Mart

“This person isn’t receiving calls right now” why have a phone number listed? People who use pharmacies regularly are disabled, elderly, and can be non-drivers during winter months, (although hard to comprehend for most oakvillians) and need to verify their medication pickups. This is awful and either needs to be substituted with an online chat, find the time to pick up your phones, hire more staff, or sell this location to a more competent owner.I understand the Covid-19 calls asking for shots when it’s unavailable taking more time than normal, but there are options for that when picking phone services. Absolutely could have been more thought out.*only 50% of the time is this an issue*

Wasted my time over a left over advertise paper at shoppers drug mart oakville place. The manager Joa and this lady was so useless and inappropriate behavior. So sorry for your poor costumer service.

Poor service on cosmetic department (beauty boutique) waiting for help for some products locations and just gave up, left the store, I hope will be better in future.

My family was having dinner in the food court before trick or treating yesterday and my 10 month old started having a scary allergic reaction. We raced down to shoppers and I quickly blurted out what was happening to the pharmacist desperately asking for help. Lisa, the owner pharmacist - is my hero. She was so calm and quickly got medication for my baby, dosed it for his weight, explained what she was doing while she was doing it and gave me what I needed to help my baby. She was so compassionate and caring, so knowledgeable and confident, she really helped us feel calm amidst a scary situation and made sure my baby was 100% ok. She pulled out chairs and invited us to sit for 30 minutes so she could observe our baby and make sure the allergic reaction went away. Our 4 year old was of course bored and itching to go trick or treating, overhearing this Lisa went and opened a bag of candy and invited our daughter to start trick or treating with her. It was so incredibly sweet of her. The pharmacy was very busy and although she had other folks to take care of, she kept checking in with us to make sure our baby was ok. I honestly cannot say enough nice things about Lisa. She was our hero! She made sure our baby was 100%. She delighted our 4 year old. She made two very anxious parents feel so much calmer.

The owner has a customer first mindset that permeates down to her staff. The pharmacy is wonderful and has helped me many times. Best Shoppers around! Wouldn't go anywhere else

I have purchased a 65 inch tv on may 29.2023.All parts were in package and I found no damage. Just letting you know that I am satisfy with purchase .The manager Tisha and a gentleman whom helped me to load it in my car acted very professional and helpful . Thank you for your professional and helpful assist. Thank you for the kind and helpful cashier.I like to see classy and professional people when I do business . Thank you once againI have delivered the tv to home very easy, but in unpacking I used a sharp knife and cut finger so deep I had to go hospital for stitches . This part was my fault. I admire such a professional approachSo it was exciting purchase.Thank you

Female pharmacist was rude while trying to get a booster shot. Asked to get it and was told to come back at 3 for an appointment, when there was literally no one waiting in line.They could have explained they have some protocols, but no they just harshly told me to come back.The woman ended up being the one administering the dose and she does NOT have a light hand.Get your fourth dose somewhere else, folks.

Do not take photos there for passport or PR card! They don't know the rules and when we went to appeal the lady was very rude. Do you give customer relations lessons to your staff? We had to take it again with a professional photographer who knows the rules. I don't plan to shop from this branch anymore. The lady was very unattractive.

One Lady at the beauty boutique was extremely rude, when I asked her a simple question about if a product was available/when it was coming out and instead of just responding and saying hey im not sure, she rudely gave me attitude and said i have whatever is on the shelf and was very dismissive, compared to another lady who i asked for help was extremely nice, like if you’re going to be annoyed when a customer asks you a simple question then don’t work a customer service job.