Copper Terrace Long Term Care Facility

Definitely one of Chatham's older Long-Term Care facilities. Outdated, understaffed, and quite frankly, STINKS. Toilets don't flush properly in either the public washrooms or the patient rooms. Urinal in men's room downstairs is foul smelling, toilet seat is broken, even the elevators don't work properly here. Windows look as if they haven't been cleaned in years. Dusty radiators, light fixtures, wall fixtures, etc. Residents appear forlorn, unkempt, and depressed. Poorly maintained grounds, rusting furniture everywhere, overgrowth, weeds, and half-dead trees litter the entire lot. Administrators appear aloof and indifferent. I don't know exactly who is in charge of this place (if anyone), but for a Long-Term Care facility, this is a disgrace and completely unacceptable. I'm pulling my mother out of here as soon as I can get her into Riverview Gardens, just around the corner from here. A run-down cesspit.

Left my grandma for 3 weeks not making sure she ate or drank anything, she was afraid too because no one would help her to the bathroom. Ended up in emerg malnourished and dehydrated, they make me sick not informing anyone of her condition. Do not send any elderly people there!

Have launched a formal complaint to the MOHLTC with regards to the operation and management of this facility. Within a month of my grandmother being admitted, she passed away. I visited with her three times during that month she was there, and saw things that frankly disturbed me. From miscommunication between the various workers and departments, to personal belongings and items that mysteriously went missing" (which they always blamed on the laundry guys)

Had my Mother in law in there and found it very difficult to look at how dirty that place was the care I believe is not the best and I know that they probably had more cases of Covid in there then any other place sooooo so glad we were able to get my mother in law out of there and in a new home there was soooo many things wrong with her when she got to her new home soooo many that I can’t post it on here as it’s very disheartening so I would give it a zero if I could

When we were looking for a nursing home for mother I found it very discouraging with all the bad reviews there was on nursing homes in Chatham. We received a call telling us a bed was available at Copper Terrace, but we were a little worried with the bad reviews. Mother has been here for nearly a year—I find the place always clean, the meals are good, the staff are incredible and very caring. The mandates they have in effect have kept patients and staff as safe as they possibly can. We were very lucky Mother came here to live and now it would be my first choice in a nursing care home.

just felt compelled to write something after reading the negative reviews....my parents have been at Copper Terrace for a year now....and they have been treated with respect and dignity from day one.....the staff that I engage with....are polite.....and helpful.....to the best of their ability....when someone does not make it in for their shift...I see the effects on the other staff......I can only speak for myself with what I see....the girls I see weekly are genuine, caring and trying to do the best they can with the resources they have been given......I appreciate each and every person who keeps my parents room clean and cares for both of my parents based on their needs....I am grateful to all those involved with getting my parents into their own room where my mum can be a wife again to her husband......so I say...cheers to all at Copper Terrace....for doing the best you can.....our governments needs to step up......to help these long term care facilities.

They don't even deserve a 1 star. They forgot to feed my father supper, his ring bell was removed from his wall or fell" out