Children's Hospital of Eastern Ontario (CHEO)

Waiting times are long but the care is personal and friendly. The doctors and nurses are great, making the kids as comfortable as possible. Funding and staff shortages are a problem but the average wait time in any Ontario hospital ER is approx 20 hrs. Consider contacting the Ministry of Health and donating to a fundraiser.

The doctor's and the nurses are great even though they have been overworked they still do the job with smile on their faces.Now the waiting time is another story probably the worst in the whole wide world.I'm not sure why a child with a chronic cough should stay in the hospital for 24 hours before they are being seen by a doctor that is unacceptable.Then after the doctor finally sees you the doctor tells you ohhh the symptoms are normal in this kind of season just monitor the child if the Symptoms worsen then bring the child back.I think if the leaders and the Prime Minister of this country really don't care about their citizens, because if they truly care then the Prime Minister will make an effort employ doctors and nurses from different countries to come and practice just as the USA and UK does it.

Can’t even discuss the quality of care because my two year old, with what seems like a broken arm/wrist, never even got to see a doctor. My wife got there, it took over an hour to get triaged, they were told it would be a 10 hour wait, waited 5 hours only to be told that it would actually be another 10 hours. The hospital staff did give him Advil for the pain so that gets them the 1 star. These kind of wait times are insane and it’s definitely not the staffs fault.

First visit to Cheo, awful experience took nearly 2 hours for them to register my 11month old. Shortly after he was finally registered they sent him for an X-ray of his possibly broken ankle. 8.5hours later still waiting for a doctor to look at the results. Went to the nurses station to ask for some pain meds for my son, was asked what time his vitals were last checked? I tell them you never checked… she tells me oh the triage nurse does that during registration… lady pretty sure I would know if you checked my sons vitals. 11.5 hours here now and being told only one doctor until 6am !? So will be MANY hours yet …. I’m very concerned for all the children and lack of care that’s provided also note to some of the nurses… if you don’t like your job find a new one. The way I saw a lot of the nurses speaking to parents was absolutely disgusting.

It is nice to see that when a true emergency, the system can move into action. My son was admitted on a Monday and had emergency surgery on Wednesday. Everyone has been kind, patient, and understanding. Thank you to the neurosurgery team for all their hard work and support for us and our child through a very difficult time. Highly recommended!

Came to Cheo emergency at 2:30 am and waited the entire night to be seen by a physician. Around 7:15 am a mom came in with a sick child and just because she was a former employee got to go inside the room in 10 minutes. When consulted the nurses that how much longer should I wait for. The nurse told me that the wait time is 8 hours and so far it has only been 5hrs of wait time for your daughter.I do understand that severely sick children will be seen first but just because the mom was a former employee should not be prioritised. It’s a hospital and the rules should apply to each and every patient equally.

Absolutely the worst experience at CHEO. First of all we were made to wait at 13hrs with no explanation of the wait. The triage nurse was very rude and doesn’t like us asking questions at all. The emergency nurses made it in such a way that they might call up our name anytime and we have to be ready but that didn’t happen for 13hrs. Every time we went to ask the status, it was a different answer we got about how many before the line and if we could meet with the doctor.They make us wait as they are doing some favour. 13 hrs of wait and I’m still waiting to see the doctor. The worst ER system ever and you would think this happens at children hospital

It's really hard to see all of the comments regarding long wait times. We have a phenomenal health care system that actually allows us access to doctors whenever we need, with a lack of cost compared to other countries. The most ill are seen first.My daughter was airlifted to CHEO from a much smaller hospital a few hours away. We have been blown away by the hard work, kindness, generosity and attention to detail all of the doctors and nurses have shown us. We have never had a hospital experience as easy as this one.

Well let's see. We arrive at 19h with a '5' hour wait time, it's now 1 in the morning and was told at least another ten hours. Whoever manages this place should be fired. If this was a money making business they'd be bankrupt. A children's hospital that has 1 doctor on during the night. 64 patients currently waiting. And I know this is the status quo based on all the other reviews mentioning the exact same thing. What is wrong with this place. But don't worry, there's a big sign mentioning a new 500 million investment. How about instead, you hire a few more doctors instead of burning tax payer money for a shiny new building. When the nurse starts scratching people of the patient list as they leave because they can't wait sixteen hours they should be ashamed, but I'm sure this happens every night here because she acted so casually about this, literally sick and suffering people leaving because they can't sit in pain for hours on end to see the one doctor they decide to have on. Dispicable.

Wait time is terrible. One nurse shouldn’t be in healthcare for how rude she is. Daughter Hasn’t been able to eat for the last few days other than liquids. But that apparently isn’t an emergency. Should of went somewhere else instead of sitting here now for 6.5 hours and still haven’t been seen