TD Canada Trust Branch and ATM

I used to love going to that branch but not anymore in October I had a bad experience and today also I had an appointment to open an RDSP registered disability savings account I had all the required documents my passport, letter from the Canada revenue and I even had my tax paper in case if needed. This lady asked me if I was a permanent resident when she had my Canadian passport. Asking when did I come to Canada. She went inside and said oh she talked to her manager she couldn’t open the account for me oh I needed another letter I did not know what she was talking about and on top of that it was not my first time opening an rdsp account two years ago I have opened one at that same location with a different advisor he no longer works there. I will never ever go back to that branch. She did not even go into a room with me and my 4 years old son she stayed in the lobby by that help desk I have never experienced anything like this. Thank you for wasting my time.

Very worst in timing.. They gave the appointment at 2 pm but the call me 3 pm even I booked the appointment with them before.. So useless book the appointment and be careful if you have only small time is free!!!

Good

Lady on the counter is not helpful and seems like she does not want to do her job. I'd give 0 stars if i could

I had very Terrible experience, I went more than 5 times to the branch to do the same procedure and I don't have a solution yet. until now and the staff are so disrespectful.

Another horrible branch with horrible manager. Prior to going to branch, we spoke with the customer service representative over the phone and we explained the error. They asked us to visit a nearby branch and made a note of the issue and branch. The branch manager didn’t want to look at notes nor listen to us to resolve the error. I guess she is not aware TD Bank customer service and she work for the same company. She literally walked away while we were providing more details.On top of horrible service while existing the branch our 2 years old baby tripped and fell because of the sticky dirty carpet.

The fact that every week you have new staff doesn’t mean you can just forget what loyalty is all about

Honestly total disappointment, opening a RESP account became a nightmare, they made a mistake, then I couldn't close the account, I couldn't open another. honestly what a disappointment.

I never write a bad comment but my experience in that branch was too bad. I'm a new customer I opened an account they made a mistake they can't close the account, they don't answer my questions either. Honestly, 2 weeks later and finally today they tell me that I can go to another branch to open the account. Customer service is very very bad.

Nice friendly team. Sometimes busy but it goes fast