Browns

I just went into the store because I had a sign saying reduced with the shoes that I liked right beside it when I went in the manager said that was my mistake putting them there and refused to give any type of discount and I said you know if it says selected shoes on sale and you put that selected shoe right beside that sign I think you’re obligated to reduce them. manager said no I left And was going to spend a big chunk of money there so from a customer service perspective the store sucks

Received solid service at this location, the staff seemed to be knowledgeable about the shoes and suggested styles based on what I was looking for. One of the better Brown's locations.

Had a pair of MK shoes start to fall apart after only wearing them to work over the course of a couple of weeks. The return policy only allows unworn items, but the ladies at the counter were super understanding and exchanged a new pair for me without any hassle. They gave some great recommendations for the same brand and were very knowledgeable.

Awful service at the TD location. Picked up a shoe to take a look at it and a staff runs up to another staff whispering making jokes about me running away with it and them chasing me down. So rude to be talking about customers and laughing right infront of them. I put the shoe back on the display and left the store while the lady tried to reassure me that she “wasnt talking about me”. From the other reviews, seems to be a racist judgement of some sort. Lady with dark black hair and coworkers have no respect what so ever. Was about to spend $300 at the store too but customer service was super rude.

Woow very happy with my purchase, a lovely Latin girl was so kind and Proffesional⭐⭐⭐⭐⭐ Excellent Quality of Service.!! Definitely I'll be back soon.Thank you in advance ❤Browns.

this is terrible!!! I was ordered the wrong size because I measured it. The feeling is 2 orders of magnitude larger. I do not recommend it to anyone, people are very careful when buying something here! I informed that after 2 days of the wedding, I was not offered anything, only you can order wedding dresses that will arrive within 2-5 days. This is a terrible attitude

Ugh... visited this location a few days ago and was absolutely appalled at the lack of customer service. There was a girl helping me (long black hair, glasses and an eyebrow piercing) the way she was talking to me was so not right when you’re in the customer service industry. I ended up feeling so uncomfortable, left and walked down the mall to little burgundy, their nice and the customer service is great. I suggest you go there instead.So disappointed, browns.

I have shopped at the Browns location in The Core, Calgary several times and been served by Jennifer Ogwal. Everytime she has been extremely professional and knowledgeable. She provides me with great suggestions to suit my needs. Jennifer's product knowledge and consistent, courteous service continues for me to return to the location as I am confident I will always receive exemplary service on every visit.

Went shoe shopping today as I needed a new pair for my job, went in there to check out some shoes not once was I greeted by the staff members. The guy who was in the store got all the attention as he was dress nicer than me, I was wearing yoga pants and a hoodie vs a suit. I use to work for this company back in the day and from my understanding was that everyone gets treated the same no matter what class they are in. When I was looking at shoes the one girl working behind the desk was sitting on the floor and when someone came out I was given the death eye watch by the other person. Thankfully I won’t be returning to this store anytime soon. I found my shoes at another store

My friend needed shoes rather quickly and we weren’t sure how to go about it. The associate Azra was absolutely phenomenal and helped us with no sweat. We definitely will be coming back and owe her!Thanks!