Auto House Mazda

Purchasing your first vehicle is stressful enough - let alone during a pandemic! That is what our son faced along with consistent disappointment in the numerous visits to our local Toronto dealerships. Guess what dealers, you need customers more than they need you! As a certified customer experience professional, I was floored at the ignorance of some dealers who could not care less if you were armed with all the facts, market research and comparables in the area and not listening to our car buying needs. My son worked hard for over two years to save 60% of the car's value and we were set on getting good value and great service (while hoping to help him start a credit history).Then we found Kyle at Auto House Mazda. It felt like Kyle transported himself into his teen days and transformed the car buying process into a positive, COVID safe, seamless and best experience. He was patient, explained every step of the process and even ensured that the brakes were in top shape for delivery. He explained that he would not want anything less if it was his son - now that is customer experience done perfectly! It was a 4 hour round trip drive for us to come to beautiful Sarnia and we would do it all over again - in fact, we will skip the hassle locally and make the trip out to Kyle for our next purchase. It was absolutely worth it.Understandably after we found our perfect vehicle, it was a pleasure to tell the other dealers to stop harassing us as we gave our business (and future loyalty) to Auto House Mazda.

Just bought my brand new 2023 CX-5 from Kyle! I loved working with him. He was able to get me everything I wanted and needed! He was extremely helpful! Anything you need go to Kyle!

I bought a Mazda 6 here pre-owned. It was in great shape but it was 10 years old. Within a week the air conditioning stopped working. I brought it to them and they fix the coil in the air conditioning even with great expense because it was still within the 7-day period of vehicle trade in. It's a great dealership with phenomenal service both at sales and in the shop. If I knew someone who was looking for a Mazda I would not hesitate to recommend the dealership.

Had a memorable experience with auto house Mazda and Glenn as we got our first car in Canada from here(Mazda3 Sport). We highly recommend this place to everyone and truly appreciate the service offered by them especially Glenn Cottam

Would 10/10 Recommend, great dealer ship to deal with super nice and very helpful. Everything was done super fast yet still very professional! I got to work with Glenn who was super nice and helped me a lot. This was my first brand new car and I didn’t feel I was getting treated different for being a young women. They treated me with the same respect as anyone else , which from other dealer ship didn’t get the same respect as say my father had. Thank you for everything Mazda !

I finally got my first car and I’m very happy. Thank you so much Glenn for your help and support . You are above and beyond. Thank you so much .

I was in town from Toronto visiting my parents and went in on a Friday morning to see what they had, as the Mazda I had was due to be traded in. Glenn showed us a few used models, and I saw a 2021 Mazda 6 that had everything I could want and more in a car! He was very helpful and honest throughout the process and made it very simple to trade in my previous model. I would come back to Sarnia Auto House Mazda for future purchases as well as scheduled maintenance over my local Mazda in Toronto & Vaughan area any day!

The service department is beyond exceptional. They explain everything they do, why they do it, and even show you the parts they replace or take out and take you through how things are working vs how they should work. Just a super awesome group of people! :)2020: Just bought a 2021 CX-5, Glenn was easy and friendly to work with, had to wait a bit for it to come in because my colour choice was hard to find, but day of delivery was organised and easy, winter tires were installed and the car was sparkling and ready to go! The whole experience was why I wanted to shop local and shop Autohouse Mazda!

Very friendly staff, and always have your best interests at heart, they make you feel like family.Definitely recommend purchasing your next vehicle, and even servicing your current vehicle here!