TD Canada Trust Branch and ATM

Branch totaly racist , when you will be there as soon as they saw you as a asian background they present very rude . Divyamshu Bassi is not taking his responsibility while specialy booked appoinment .

The bank is really clueless. I was purchasing my first home and for some reason my real estate agent asked me to do a wire transfer. I went to this branch and did the wire transfer.. The wire never reached the Scotiabank recipient and TD was clueless, my wire was for 25k and it was returned to me after 24 days. They kept on making excuses. I was under so much stress and almost lost the property. Must have made 100+ customer service calls and countless visits to the branch. Never in my life will I ever go to this stupid branch.. a big zero from my side!

I opened up bank accounts for my kids at this branch and Kat was incredibly personal, helpful, professional and knowledgeable. It was an easy and smooth process. Excellent customer service here! Thanks, Kat and TD!!

I have been with this branch for over 10 years and never have had a bad word to say.I have always been treated in a profesionall manor.

I have been a TD customer for over 40 years and have been to this branch a few times because of its convenient location. However, this is the worse branch out of the many I have visited over the years, in respect to the customer service and staff knowledge. I went to deposit a bank draft today. Three tellers were at the counter. One was serving a customer, one was ignoring me with no eye contact and the third waited a minute before acknowledging my present. However, when the teller received the draft, I was told that the fund would have to be put on hold unless she can get the manager's override authorization. I explained that a bank draft is guaranteed fund just like a money order or certified cheque would. She didn't understand and still proceeded to speak with the manager. I have deposited many personal and company cheques in large sums in Canadian dollars over the past 40 years and never had one that the fund was required to be put on hold, let alone a bank draft/money order.

Bank staff needs to communicate properly and clearly to their customers regarding all different kind of ATM related transactions. Firstly they encourage customer to use ATM for their regular transaction like cash withdrawals, Balance enquires and cheque deposits. But once there is any issues they don’t take ownership of any error in communication from their staff. I was really in favour of giving 1 star but there was a teller today who gave me really great suggestions for the future, if I am stuck in any similar situation (2 stars for that intelligent lady in this branch)

Uncompetent and rude personnel, when I told them that I would close my account because of their behaviour they where si fast, almost happy to close it. I was with them almost 25 years! Never again!Update:May 12 2022Welcome to buying a large amount of foreign money, the teller made mistake with the address and because the rate is changing every 4 minutes(!!!!), we lost in exchange more than 600.00Do not go there!!!

BRING A CHAIR! make sure the batteries are charged on your phone.Just the worst, slowest service. Always long line ups. They only have 3 tellers no matter how long the line is. The tellers don't care about the speed of their service because they are on the clock.

worst customer service manager Pedro.. we arrived at bank 10 minutes before closing time and he didn't allow us to use the locker.. And showed up so much attitude in his voice..I don't know why TD bank is not taking any action on this branch despite of so much negative comments from public..0 % customer management.