RBC Royal Bank - Meeting Place (Cash at ATM Only)

No matter how good of an automation or online system that RBC has, a branch without tellers just doesn't make any sense period!

The customer service is horrible. My husband and I went there to ask about rewards points. We have a problem that our address in RBC reward program is incorrect. My husband explained it and they couldn't help. When he asked if we decide to close our credit cards what is going to be with the reward points and RBC representative said she doesn't know. Really? Is it normal to say so to the client? I though you should say I need to ask my colleague as I'm not sure or call for support. We are highly not satisfied with RBC and their services. We almost transferred our money to another bank and going to close our accounts at RBC. I wish RBC would be more client-oriented bank with better customer support.

Edit - turns out my credit card STILL hasn't been closed. This branch is useless - 0 stars if possible.I went to the branch to close my accounts as I was switching banks, which involved closing out my investing, credit and debit accounts.I had requested to withdraw money from my RRSP to close it out - the teller ended up putting money into the account, which was annoying as I had to update my tax documents.Another teller closed my credit card account on a separate day, but after closing it I had no access to my online banking. A few months later I found out that I was charged late fees - turns out the credit card wasn't cancelled until ~2 weeks after, and a charge appeared. As I had no access to my statements once my account was closed, my credit score was affected and am currently trying to work out with TransUnion Canada.A bit unprofessional, I would only recommend to go here if you need to use the ATM or maybe do basic withdrawal/deposits.

Its an RBC. Nice layout, though the ATMs are behind locked does at night. There is a couch for waiting for your appointment and a good layout for the teller lines. It is not designed for high volume for traffic.Friendly staff and the usual services.

I met Harrison last week, helped with my Business Account. he was so nice and patience to deal with account error. I really recommend Harrison if you have your card or online backing issue, but he is quite busy, I booked my appointment after a week.

Wow just wow, the banking advisor" Elena Dong refused to do a exchange of small notes because she said its against company's policy and they cant do it even though I am a rbc customer. I have never encountered this in other RBC chains when i wanted to change to some small notes. Thank goodness she is not a CEO of RBC because with simple decision makings like this the bank would close down tommorow."

I am currently compliant with issues them. I wish they do not remove front desk staff easy to me access that why I npy happy mood with this RBC Bank branch Richmond BC I had no choice go ahead far away not easy to access other RBC Bank few RBC not had front desk too . But half good service too not all good service . When they change their service no longer had RBC Bank at front desk staff anymore that why.

Hard to find since it’s not on the tall billboard that shows the different business in the places. The parking is crazy and the amount of people and cars moving, I’d find a less congested RBC. I didn’t pre fill out my business deposit slip and usually the teller will do it for you. The teller told me I had to write it myself while she sat there and the other staff were standing. After she was done she just folded my slip booklet and said nothing. I asked if that was it and she just said yes. Poor interaction and slow sloth like interaction. I would not recommend this RBC bank if you are in a hurry or care about customer service and just descent human interaction

I went there today at 2:17 the girl was so rude about how I’m under age and asking about the tfsa. The middle window one, she’s a girl speaks mandarin。 her name is ellina very bad service, don’t ever go to her please listen to me don’t go to her. In the other hand, cyntha was very good in customer service.