Volkswagen Moncton

Awesome Sales and Service Dept's. Love our Tiguan!

Went there expecting to buy a pre-owned SUV. My own first vehicle in canada. I had exceptional service from them. Adam and Gillian explained things well how would everything go. where I am still learning things. Lots of things are still new to me.I was been refuced by several dealerships due to being a new comer and not having a long steady credit history. Been only 4 months in Canada. Having credit inquiries quite a lot on my credit file made the search more challenging. When i talked to Gillian what I specially asked was is only to go through one Lender and to see I will get pre-approved. She got me approved.Finally I was pre-Approved up to a certain loan limit and Volkswagen Moncton however got me the SUV i was in search or and the financing as well. Although I Had to put down almost 50% I was ok with it.So i could recommend specially for newcomers to have a chat with them about your situation and they would be able to do the best they can.

We bought a 2022 VW Tiguan 4motion in June 2022, which listed a sun roof and power tailgate on the bill of sale she signed. It showed up without those options which we were not made aware and the finance department added a warranty that we didn't agree to in order for the bi-weekly payments to remain the same. We only noticed these 2 options were missing a day after and we emailed the finance department which they never replied. It's frustrating since we didn't get the proper vehicle and we're still paying the same bi-weekly payment. Update: We decided to keep the insurance but we didn’t hear anything back on the missing sunroof or power tailgate.

Thanks again to Kyle and Zach for getting me into my new Atlas Cross Sport. Great customer service as always!!!

While on vacation from out if province, we called VW Moncton on route from Miramichi with a flat tire emergency. They managed to get the correct low profile tire from elsewhere in Moncton for our GTI. We got squeezed in their full day, and they changed the donut tire to the new one and washed the car to boot! All this done in one hour upon getting there. Very pleased with the service!

On multiple occasions Iv dealt with one of their service members Justin Nash. He’s always been more than helpful every time iv had my car in the shop.Thank you Justin and the rest of the staff!

I could write a long review, but it's just not worth it. Don't use this dealership if you would like to avoid headaches and disappointment. Save your money and go elsewhere.

Good if you're driving a new car under warranty. If not, they will overcharge you for every part/service needed on your Volkswagen. For exemple, I was priced 1000$ for a windshield at Volkswagen, and had it fixed at another garage in town for 400$.

I’m three years into my first Volkswagen and I do love my car. However what has been a great surprise is the service I get at the Moncton dealership. In particular the sr service advisor “Joly”. She is a true professional that in on top of her game. I truly appreciate her attention to detail and her knowledge of the business.

Volkswagen Moncton is very well organized , bilingual , has very efficient workers and keeps you informed on what your vehicle needs and choices where possible! Great service all around !