Guitarworks Inc

Brad and other guy" lol! This PRS makes me feel like a kid again! You guys both are awesome and thanks for the help everything we did and tried at the store!P.S. If you're a guitar player with long finger-picking nails

The reason why I rate two stars is because the white tall guy with a mustache at the cashier who was supposed to accomodate me walk away and ask his buddy to serve me. I can read his gestures and body language since I walk in that he was a racist. Can you imagine I was about to pay and no other customers inside because they are closing but then he just ignored me and I could say that he’s rude! I almost not buying the capo because of his racism. Terrible experience. I’m not buying here again.

Best guitar shop in the universe! These Orange cabinets are pure heavy metal goodness. I need a fourth cabinet please :)

I have purchased many guitars over the years from Guitarworks and have always had decent service. In recent months I will say that the customer service has really tanked. I went in to buy a new amp and was undecided with what I wanted. I was hoping that I could rely on the experience of the staff along with my own prior research to make a decision. I felt like the employee that was helping me was doing me a favour to set up an amp to play. When I asked for his thoughts on different brands he was short and provided no opinions. “I can’t explain it, you just have to hear it”. I get that amps are different but seriously you should be able to speak in broad terms about the differences of the brands you sell. Artist that use them, types of music that sound best thought each. All this to say that I went to L&M and purchased something there from someone who had the patience to answer my dumb questions. I really want to support this local store like I have in the past, but staff changes need to be made there before I return.

Great product line. Great customer service. Ted was extremely helpful. Definitely coming back.

Edited a few times to include updates.First, of all had concerns about the online ordering process and the fees charged that were displayed on the bill. The online sales person tried to change the terms of the transaction 1 year after getting a deposit for a Martin D18L. There was no headway with the online sales person and I escalated to the owner.The owner and I did speak today and we were able to rectify the situation. He was able to honor the original deal that was made and expect to get the guitar in 1st quarter of 2023.I'd like to thank the owner for reaching out and having a pleasant, frank decision about the matter.When I get the guitar, I hope to make this review with more stars. Thanks for working with a customer to have his dream guitar.Edit: Finally was able to get the D18. The owner of Guitarworks definitely smoothed the process over and made a potentially terrible experience into a much better one. Thanks again for the owner for stepping up and ensuring that Guitarworks maintained a fair business practice.

Good size store carries a good variety of gear from beginners to professional equipment. Friendly staff

Good gear. They carry stuff L&M doesn’t but holy the staff there is miserable. Passing thru Calgary, need a new amp, thought I’d check some out and maybe buy because it’s cheaper tax than BC but just awful customer service / experience. I’ll take my money elsewhere.