Helcim

I recently went from Wells Fargo merchant services to Helcim. I recommend them 100%. Amazing people, amazing customer service, amazing low fees. I Love working with them!

I had a very inconvenient experience with Helcim during my initial account set up. The 1-2 day processing time is not true as it has been exactly a week since I registered and provided bank info.I had called customer service numerous times with an average wait time of 20 minutes or more. Customer service kept giving me fake ETAs, such as within 40/20 minutes your account would be up and running".The interesting part is that my account was approved by Helcim but the additional wait time was said to be needed by the bank for final approval. I understand that might take some time but not one full week

Began with a lack of professionalism with regard to initial transactions. Gave them an opportunity to correct. They lasted a few months and the lack of service and lack of professionalism began again with their representative Noah. We’ve instructed to close the account immediately. Noah really finds it necessary to take jabs at his customers in his response emails. Really indicating that this company puts no value on customer relationships. Steer clear and stick with the more established service providers out there. They made a significant amount of money from our transactions in a very short period of time. Sad that they don’t value their customers business. We regret the risk in trusting their services.

I've had such a wonderful customer service experience with Helcim, Philip in particular. I've had loads of questions as I built up my account and he's been so kind, thoughtful, and helpful the whole way through. Honestly, some of the best customer service I've ever experienced. So far the service itself is working well for me and I'm paying way less than I did with my previous processor. But it was the exceptional customer service that got me to write this review!

I used Helcim 5 years ago and was excellent experience. Now I called customer service for my new business, I see some things are changed for better, but what made me make my decision to go again with Helcim it was the excellent customer service from Leda, who answered my questions on very professional and some funny way. Good company with amazing customer service makes company Great. Way to go Helcim!

Gut feeling told me this was NOT going to be a good relationship. I do a lot of my research at night before I go to sleep. Helcim caught my attention so I reached out on Sunday night. After 1/2 dozen traded emails, most seeming to be automatically generated, I'm still no closer to scheduling a time to speak with a representative even though I've outlined what my time schedule looks like for the next few days. Click the calendar link to schedule a meeting"

Worst decision I’ve made. Purchased card reader & printer. Found out later I need a tablet. Cost around $1000.00 in total. Set up was a nightmare. Customer service is non-existent or if your lucky a few days later! Doing transactions is super slow, like 5-10 minutes as you go through the process, if it actually works at all. Today I let a customer go because it just didn’t work, hopefully the customer comes back tomorrow with cash or check. Nothing like working hard, then go through this mess to get paid. Have this for 8 months and I think I’m nearing the end of my rope. Asked early on to get a refund, but of course nothing happened.

Very happy with everyone I've dealt with at Helcim. Love their positive can-do attitude. From sign-up to processing my first transaction, all went seemless and quick! It is a stark contrast to my last processing co. where it seemed their risk division had no clue of ...anything, and only presented problems for me to deal with, I didnt feel like a partner, I felt like bots were trying to run my company. Anyways its been a pleasure dealing with Helcim, and I look forward to working with them for a long time. Thank you again, Danny.

Have used them for almost 2 years. After a talking to one of there team member. We manage a compromise to an extension of our service. I hope in the future we resolve our difference and would restart using there service if we can fix the issues that need resolving.

Poor capability to do business honestly. They want me to open a account with them so they can help with my retail business website but in certain point they can’t help jewelry online business and obviously they can’t tell you the reason why they can’t help. They just leave you and the process that you took in the middle. Helcim is not really good to choose to be your business payment partner. Poor customer service there is not even service in helcim. Thank you all the hardship Nicolas beique and the group. Regards Sac Jewelers