Thrifty Car Rental - Surrey, Bc, Ca TLE

Despite the lower prices here, I encourage you to spend that bit more at alternative, more professional car rental offices in the surrounding area.It took us 1 hour and 30 minutes to pick up the rental car, due to GPS being unavailable"

DO NOT GO HERE. 0/5 starsMost of my reviews are positive, this place.... Is the most unprofessional, unethical, zero compassion for cancer patients business we've ever been to period.The car we had smelt like literal hot dogs. After I was in a head on a few weeks ago, we had to replace the car. So we were sent here..My mom (still going through treatment) couldn't drive your car without throwing up and when we brought it back you, you told us it was the cleaning agent you used? The guy we were dealing with seemed extremely out of it, which I get, I can get quite tired myself, but he lied about only having one vehicle for us (which also smelled).Zero empathy as he shrugged his shoulders and said all was normal. So I asked if he could call another branch as we were done with this place and he said he didn't know how to phone the other Hertz......... I don't like to come off rude but I wanted to double check that he was physically incapable of phoning to check if they had any other SUVs that didn't reek terribly, so I asked again and he told me he couldn't phone the other branch.What is wrong with your business model? ICBC sends you clients who are emotionally exhausted and this is the staff you put on the front lines?He told us to use the hotdog car till 12 midnight. Or to go to another 3rd party car rental place".There's something not right with this place and the employee we dealt with that day. You guys know how to contact us and we'd like to hear your side of the story.We highly recommend going with Avia and we got an amazing vehicle (hotdog-smell free vehicles).Don't go here until they get their acts together.."

Thrifty rental car company called me the day before my reservation to tell me that they did not have any cars available and that they were cancelling my rental. Thankfully, a friend was able to help me and I was able to make other arrangements, but if it wasn't for my friend bailing me out my entire holiday would have been ruined! Very poor customer service. Definitely not impressed. I will never use Thrifty again and I am telling all my friends not to use this company either.

I had visitors coming from overseas, and I booked a family van for a week with Thrifty through an online service. I then received a confirmation email from Thrifty. I called the day before just to make sure they'd have the vehicle ready by 10AM (which I specified on the request). They told me that they don't actually have any vans. They could give me a small car instead, or if I wait till 5PM I *might* get a van. Totally unprofessional.Luckily, another rental company around the corner was able to get me a large transit vehicle at a similar price point. Based on the other reviews here, I guess I should count myself lucky that Thrifty didn't charge me for the rental even though they didn't have a vehicle for me. Save yourself some grief and go somewhere else.

Like others who've reviewed, I had the worst experience with this Thrifty location. I was told by phone that my confirmed reservation was late and to come 3 hours later. Inconvenience but fine. I called 30 minutes before and now they told me the car was unavailable entirely. No car. Confirmed reservation. No car. She then hung up on me while I complained that my Easter long weekend trip to visit family was in jeopardy because of this. Subsequent phone calls were unanswered. Occasionally she picked up the phone then hung up immediately after. Other times she'd answer and put me on hold right away. Complete horror story of a rental agency.After seeing others here with a similar experience, I suspect this location intentionally lists more inventory than they have so they can ensure their entire fleet is overbooked and rented. Internet bookings from Expedia, Priceline, etc don't know any better. Those of us who show up later in the day are left stranded. They probably just close shop early and go home for the day after their cars are all gone.This business is corrupt, unprofessional, dishonest, and should be avoided at all costs.

Made a reservation a 5 wks in advance for a Wednesday pickup. Due to forest fires, I needed to move this to a Monday pickup. I had to call the corporate number to make this change, as it was a Sunday and this location was closed. No issues with the change over the phone, new price was as expected, and received a confirmation number before the phonecall ended. Went to pickup my car the next day and the office was closed (long weekend in BC). Number listed on the door went straight to the corporate number, who was unaware that this location was closed. All other locations in/around Vancouver were closed, except the airport. I was told I would now have to get my car from the airport and that my reservation had been changed - I was still able to drop it off in Surrey when I was done.30min later I was at the airport being told that their system didn't show any change and that they couldn't help me - they aren't a franchise like all other thrifty branches. After calling corporate again, now speaking to a different employee. I was told that nothing had been changed, the airport didn't have a car for me, and my only option was to wait until the next day and go back to the Surrey location. I have never dealt with a customer sales rep who cared less.I ended up replanning my vacation to deal with their overwhelming incompetence - ended up missing some hikes I had planned near whistler.I won't be using thrifty in the future for personal or business use. I'm even going to warn my colleagues not to use them and, out of spite, I will reject their expense reports a few times if they do - just to make them second guess going with thrifty.

So bad!!! They charged us extra for the gas even though we provided the car with the tank full. The car literally cost us around 250 dollars for less than 24 hours. The condition of the car was good but the service and the hidden fees. We don’t recommend.

The older man that works there - he’s lovely ...The manager? She is completely disorganized and unprofessional. The people at the desk lack some serious communication skills.I rented a car - the manager pulled it around and said “there’s no major damage” andthat was it. She gave me the key. Didn’t go through any of the features of the car - didn’t do a walk around to see the condition of it.She then gives me the paperwork - completely different car is listed on my agreement.Later that day she calls me to come back so she can switch out the insurance papers because the they had the wrong papers in the car.Good thing I took a picture of the car before I left the lot. It did have damage. When I returned the car - the first thing the manager said was “oh what happened?”I’mLike - are you serious? This is how it was when you gave it to me. I have a picture I took of it the morning of the rental.So then she’s like “oh yah... this one has a claim against it from previous driver who had backed into a curb or somethingTo top it all off - I left a CD in the car and realized after I left. I called to ask someone if they could check and they said they would get back to me. No one got back to me. I called back the next day and again someone was supposed to call me back - obviously they didn’t.So I called back a third time and it was someone who doesn’t normally work at that location - she checked for me and called me back in 3 minutes saying she found the CD. She also said they should have checked and it was the easiest thing to do.So - all in all - if you catch them on a day where somebody from a different location is working there - you’re in luck! She really was great.The manager does not know or care how to run her business She doesn’t keep track of her cars - doesn’t return phone calls and really seems not to care.I’m sure she’s losing a lot of money...

From the initial contact at this Thrifty location, which also accommodates Dollar car rental and also Hertz it was a pleasure. The first person my wife and daughter spoke to was Aman. Very professional very cordialHighly recommend this location, to those wanting to rent a nice clean vehicle.

ABSOLUTELY HORRIBLE. I had an absolutely disgraceful experience with this location and had to file a formal complaint with Thrifty Head Office. The young girl (looked about 15 years old) that was working alone could not explain or answer any of my questions about the insurance. She couldn't tell me what would happen if I was involved in a crash - something anyone would like clarification on!When I returned the vehicle, I was asked to hand over the keys to a disheveled man who emerged from the back and said he cleans the cars and the staff had gone home"....... it was still within business hours. I asked for a receipt and confirmation that I had returned the car and he could not use the computer