SAIT Health Services Clinic

Please close this clinic! There was an Indian lady at the front desk who was very rude and unprofessional. Not only was she impatient and unwilling to help with inquiries, she would also order patients in a very bossy manner. They rarely answer the phone, please don't come here, it's really just a waste of time.

Very unprofessional in regard to appointment making and calling. In numerous calls I've noticed maybe one receptionist is helpful. Others are not, very disrespectful, without explaining things properly in a professional manner. Anything I ask for is a chore and too much for them it appears. Doctors weren't much better and took no time to explain anything. They are still happy to take money while offer such bad service. Dont go here if you can!

A very unprofessional place. Receptionist are loud and rude. While waiting I could hear other people's personal information because they were so loud. I had to get immunizations over a 6 month period and going in for my last one they said the policy had changed and they couldn't do it. Also I was no longer a student there, Go somewhere else. If you process started while I was a student i should be grandfathered in. But Ok I can go somewhere else but then you have to give me a list of what you've already given me in the last 6 months. Oh, we don't have that, you'll have to call Polaris to get it. How can you not have that? If your policy hadn't changed, how do you know what shot you would have given me today. Oh ok, here is your information. You have to fight for your own information that they have.Plus this is a money making place. If you get service on different day they will change you $25 for each new day plus an original $75 consultation. They will purposely book you on different days to make more money. They don't care about your health. Every trip there is an argument.

Dr Cheng and the staff are all very accommodating. Dr Cheng truly cares about her patients and is so helpful even just in the little things. I have never had a problem at this clinic and would recommend anyone to seek out Dr Cheng for their health care needs, she is the best health care provider I have ever had. I love her calm demeanour and she takes everything, even if it’s a small thing, very seriously.

Waited 45 minutes for someone to look at my skin for my TB test when both the nurse and doctor said I could come before my appointment as long as it was after the 48 hour mark.

Staff is unprofessional and were unable to provide details in advance of appointment as well as unwilling to help a patient address the requirements in a more convenient way, so now I have to travel 2 hours thanks to them when I could have been done and finished. I wouldn't go here unless you were forced, and then I dought I'd go then. The pharmacist was not engaged in his job and the nurse I saw to follow up with was short and rude with me after asking is there any other place to go as I travel to come in". That said they are actually really good at taking your money for not much in return. 50$ to enter you into thier system for example

To share my experience would take up far to much time but Dr Cheng and front staff is by far the most professional friendly group of people in the industry. Their head nurse Deserea deserves an award. Thanks to her going above and beyond myself and my family were saved from a very troubling road. Deserea truly is an angel to me, if I had not spoken to her one afternoon my life would be significantly worse. She encompasses everything a nurse should aspire to be. A million thank you’s couldn’t begin to convey appreciation I feel for this woman. I wish her nothing but the best. The best group of health care professionals I have yet to see.

Don’t even bother to contact this clinic. The receptionist is extremely rude and disrespectful. She obviously does not care about the patients. They never pick up the phone and when they do they are always fully booked up or there are not doctors working that day so why is this clinic even open??? As a Sait alumni I am extremely disappointed in the service provided by this clinic and the treatment provided to the patients. I don’t understand how this rude and careless people get to keep their jobs. A completely disappointment!!!

I lost my regular family doctor due to him having a health emergency and no longer practicing. Dr. Steiner and this clinic have been a godsend for helping me address my medical needs since!

Horribly rude and unprofessional. I'm a student living on campus and called to get an appointment because I'm having a sever allergic reaction to something and don't know what it is. The lady who answered the phone told me very rudely that they would not help me, that they had no doctor and would not let me make an appointment for when the doctor was back in the office. Promoting themselves as a great service for SAIT students living on campus but not willing to help a student is just bad business. Id give zero stars if I could.