Air Canada Vacations

We had a good experience with our recent Air Canada Vacations all-inclusive booking. The only challenge was trying to talk to someone - I called three times on different days, at different times - waited on hold for an hour, and nothing. (AC Vacations: Hire more people dedicated to responding to communications!) I emailed, and did receive a response 1-2 weeks later. Aside from that, the rest of the experience was great: the pricing was good, and the booking, flight, and bus transfer connection all went smoothly. The Air Canada Vacations rep at our destination was friendly, helpful, and multilingual. We were a little nervous after reading the negative reviews, but we had a good experience, and will use them again for another booking.

Terrible experience with AC vacations 2 weeks ago on trip to Curacao. We wanted to use Air Canada vacations in order to simplify the experience, and have a proven good, easy, no worries vacation. Typical AC Rouge flight experience with you never know what to expect - was terrible on outbound with basically no service in business class, and great service on return. The AC recommended resort (Sunscape Curacao) was below expectations in almost every possible way. Stay away! The food was simply terrible, with buffet and restaurant options that were just plain bad. No reservations needed (except one which was a complicated process) but you needed to line up when they open to try to get a restaurant spot to have mediocre food by 8pm in order to avoid the terrible buffet. The resort ran out of wine one evening. We paid extra for the so called Sun Club, which was supposed to have additional services, premium drink selection, private beach area. No coffee supplied in our room (just wanted bags for the supplied maker, which was broken anyway) despite asking multiple times, had smelly towels delivered most days, leaking sink, no premium drinks, cold showers every day. The resort was in general disrepair. Beach overcrowded with no chairs, no service. Room service as Sun Club feature - couldn't even get through to them, used their special concierge to order instead, then never shows up after 1.5 hrs. The list goes on and on. This AC vacations Hyatt choice ruined Curacao for us. Positioned as a 4star resort, it is anything but. AC vacations should be ashamed. I reached out, but of course no response. At least the weather was good, something AC couldn't get wrong.

Could not be worse! Stay far far away from them. If you actually want to go on vacation do not book with Air Canada Vacations.I had a flight and cruise booked for Oct 1.I called on June 3 to use an Air Canada voucher towards my next deposit.As always when dealing with them, I had to wait 2+ hours to speak with someone.Their agent applied my voucher but at no point informed me that an additional amount was due.The next day my cruise was cancelled.3 weeks later another agent called to tell me I no longer have a cruise but I could rebook at todays price: $2,000+more!I’m now left with no vacation, no compensation and hatred for Air Canada.Just the worst experience of my life.

We’ve now been on hold for 6.5 hours. Air Canada vacations and Air Canada keep sending us back to the other one because no one knows how to apply a credit that we have to a vacation we’re trying to book. They won’t let us speak to a manager. They’re extremely rude and have zero patience which is ironic because we’re the one’s that have been on the phone for almost 7 hours on a Sunday. It’s been an absolutely horrible experience. I don’t know how they’re still in business.

Needed to make a change in my air Canada vacation package.I called right at 8 am when they open and took less than 10 minutes for someone to answer.The lady helping me was great and I was able to make my changes.Call first thing and you don't have to wait.

Customer Service is the WORST - Do Not Book a flight+cruise package through Air Canada VacationsBooking the trip was easy enough online but trying to call to talk to anyone after that, you'll be waiting hours and then when you finally get through to a person, they'll tell you you've called the wrong department and transfer you. The rep I talked to today was extremely rude and wasn't helpful again at all. Will never book a flight + cruise package ever again through them.

Booked an all inclusive. Saw the price dropped within a week and called to ask if they do price adjustments. They do not.Would be a nice gesture for customers to adjust the price (in this case it was only $40 per person)….instead of playing this daily game of what will the price be… I mean I get things fluctuate but even limiting the adjustment to $10 I would have been happy. Oh well.Sometimes small gestures go a long way. And in this case this is our first and last time booking with AC.Thanks

I made 2 reservations for cruise and flight to Barbados on December 19, 2022. One booking was for about $1900 and the other for about $2500. I asked to put the bookings on hold for one week as I didn't want to pay for it right away and did want to think about it. Few days later when I checked on them, I was told that one booking has expired and the other one was still good. By then, the prices went up. I didn't want to pay more so I had to compromise and book cheaper guaranteed cabin which did not have assigned number. Now, I'm not asking for any preferential treatment merely two cabins on any same deck in close proximity. Right now my cabin is on the 8th deck and my girlfriend and her son's cabin is on deck3 on opposite side of the ship. My question that how come nobody has even considered to put us a little closer to each other. I called Air Canada Vacations yesterday and was on hold for 5 hours and then more on hold on and off for another 40 minutes or so. They couldn't help with my simple request. Another issue was seats on air Canada flight to the cruise destination. My girlfriend was assigned a seat with her son, as per AC policy I assume without even asking me or her. But my seat is not assigned and I was told that I have to pay if I want to sit along with them. There were some other ridiculous issues along the way while we're talking with AC Vacations Rep. but I don't want to get too deep on the problems. Bottom line is we are party of three people and that's what we get for $4500 of our money. Nobody cares, nobody asks questions or using common sense to accommodate travelers. The vacation is too close to forgo otherwise I would've been insisting on getting my money back and not going. Meanwhile we want some kind of monetary compensation for extreme inconvenience that we're going through. I am providing a screen shot of how much time with AC Vacations I was on the phone at some point.

This company is very greedy. A ticket for a friend of mine, who is 77 years old, was accidentally double booked, because of amisunderstanding.When we called to cancel one of the bookings for him, they told us he had to pay $250 for cancellation fee. This man has been using Air Canada Vacations to travel, a loyal custome, and this is what they did to him. A 77 year old man, who is retired now and has worked very hard for his money.cacalled

Can I give minus?Worst service you could possibly find on earth!1. No price match for a vacation package purchased within one week, $200 cheaper per person on promotion, exact same hotel same flight2. Cancel for ABSOLUTELY nothing, you are basically throwing out your money when hit “cancel”. NO reminder for “ cancel for no refund” on cancel page. Called customer service within 5min of the cancellation, they just kept repeating, there’s nothing they can do. No REVERSE CANCELLATION NO REFUN NO CREDIT. No solutionThey just guarantee to ruin your vacation.