Novotel Ottawa

Very handy location. Close to transit walking distance to Parliament buildings.Clean room comfortable bed. Good fitness center. Friendly efficient staff. Lighting could be better and need more in room coffee and tea supply.

Nice and comfortable rooms. Don’t know why they don’t offer toothpaste and brush, perhaps because they want to reduce their plastic footprint? Not a lot of options for vegetarians in their breakfast menu. And frankly I would have expected complimentary breakfast (they could limit the spread with complimentary breakfast though) along with the stay. Overall pleasant stay and courteous staff

Very nice hotel! Room had plenty of space and all amenities were available at the room or bathroom. Bed was comfortable and shower was good (no bath). Bar is a very nice place with attention for decoration so it turned out to be a very good location to unwind after a day of walking through Ottowa. Only suggestion here is to take a look at the snack menu and offer some finger food. Breakfast was more then good with a chef at your order to make fresh pancakes or eggs. Finally location is good, everything is in walking range. But take a cab when arriving by train. Special thanks to the staff of the front desk for quickly resolving an error and to the bar and breakfast staff for being so attentive during our stay.

Excellent location and clean rooms. Paid parking right at the hotel. We stayed a night during the Canada Day celebration and location is right next to the mall and with close proximity to all the restaurants and bars and everything. Would stay again!

The Hotel is clean, quiet and accommodating. Everything you expect is in the room and there were no issues except perhaps it would be helpful to have more people working at the check-in, because there was a quiet a sign up when we came in. Everything ran smoothly.

We had a lovely stay over the May long weekend. The room was perfect for my family and the breakfast, while busy, was wonderful. My only issues would be with the parking and the pool. The parking garage is tight and the spots allocated for the hotel are minimal, we found it easier to park on a lower level. The pool is nice but I was not comfortable using if after about 5pm, at that time a group of adults would show up with alcoholic beverages and a large group of pretty rough kids. I think it may have been a sports team. I didn't feel comfortable speaking with the front desk regarding the pool situation as the pool is shared with the hotel next door and unsupervised so I'm not sure there is much they could have done.

Great location very close to parliament and other attractions. Room was spacious, bed very comfortable and temperature easy to control. Would have liked a choice of teas in the room. On the downside the hall outside the bedroom was scruffy with bits of tissue paper and was not vacuumed during our three night stay. The lift was also not too clean. The lobby was quite spartan. The buffet breakfast was excellent with a wide choice, from fresh fruit, cereals (good homemade granola!), a selection of hot food (some cooked to order) and yogurts and pastries etc. The breakfast staff were lovely. Parking wasn't a great experience in the claustrophobic garage. It was quite expensive but convenient with direct access to the lobby.

Great location. Overall a good experience, however we were very disappointed with the swimming pool. We specifically booked a hotel with a pool for our children to enjoy as this trip was purely supposed to be a fun weekend away. The pool water & room temperature were both so cold and the kids could only manage to swim for a few minutes; also, the whirlpool was closed and that further added to the disappointment. My children wanted to take a warm shower after hopping out of the pool but the shower water temperature was also super cold and we had to take our shivering children back to the hotel room to warm up there.

Great location, friendly staff and decent rooms.Highly displeased with the parking especially after paying 30$ per night. Highly under-maintained, dirty and not at all worth the money.Overall a good place but could be better in terms of the brand Novotel carries.