Reality Bytes Incorporated

Just a tad frustrated. I ordered a new computer through this company on June 20, 2019. It was supposedly to arrive in 5-7 days. It arrived on July 3. On July 4 I took my old computer in to have files transferred onto the new computer, and this was to be completed on Friday July 5, and someone was to notify me when to pick it up. So here it is 5:30 p.m. Friday July 5 and nobody called to advise whether or not the computer is ready to pick up, or what the status is on it. So, will have to wait until Monday July 8 at least to pick up the new computer. Having worked with computers for 30 years I could have gone and picked one up somewhere else and had it up and operating in a matter of a day or so, not two weeks and three days. I like to support local business, but this is ridiculous, and a lesson learned!..................................Further...I updated my review as the manager called me after hours indicating that the computer was ready but they were unable to contact me by email or phone during working hours July 5 to let me know to come and pick it up. I was able to pick up my new computer at their office after hours (around 8 p.m.) and get it home and running for the weekend! That was excellent response and service! Thank you Reality Bytes.

Super kind service, helpful with specs!

Growing up in Drumheller, this is the place I liked for all my tech needs. The staff are knowledgeable and friendly, and they go out of their way to help satisfy their customers

I recently purchased a new laptop from Reality Bytes. Malcom the technician was awesome and after returning a laptop I had purchased from Dell it was very clear to me why a person should purchase locally. Malcom hooked me up with a new laptop that was so easy to set up and has amazing speed. I am totally impressed. If you are looking for a business that is big enough to serve you and big enough to appreciate you this is defiantly the place to go ! :) Many, Many Thanks! Scott.

Since allowing you to take over and manage our IT, things have been significantly better here at our business. The IT support I have received has been exceptional as you have not failed in solving any issues thus far and have been able to do so in an efficient timely manner. To myself and my colleagues time is our most valuable resource so I’m very happy to know when we have an issue we email or call support and can go about our work without having to stop and solve it ourselves. Your knowledge and advice on everything technology related is greatly appreciated and we look forward to continuing to work with you.

Amazing service! Malcolm and Brittany went above and beyond to resolve a tricky issue with my desktop. I can't say enough about their professionalism and technical know-how. And, they got me up and running fast! Thank you Malcolm and Brittany!

These guys will upcharge you on literally everything. Never buy a phone from them, they mark them all up by $200+.If you are looking to purchase a phone go to tech rex

We have been using James Santiago with Reality Bytes for a few months with our theatre website and he’s been amazing. Prompt service and great designs/layouts. Thank you!

Fantastic company and service for PC and internet needs and more! Great customer service!

Some of the Techs are amazing.. But it is hit and miss.. In the last week I have had 3 Techs help me and only 1 of them was excellent at his job.I would like to call you but I don't want to get any of the staff in hot water. They are all very nice to deal with I think it is just the level of technical issues some can deal with.