BMO Bank of Montreal

This place is scary to go to at night now for the walk in instabank! 2 large parking lot lights are out, it's just plain dark near the main door. I've run into homeless people inside where the bank machines are. I'd advise to stay away from this place at night! Stay in your car and do the drive through. C'mon BMO fix this problem please. Thanks

Mr da silva went aboand beyond what was expected. Thank you again for all of your help!

Worst customer bank experience and I have accounts with TD and Scotiabank. Teller tells me my promotional account needs to be opened one year while the personal banker Agata tells me the account can be closed, no penalty. Despite asking her multiple times for clarity if there is no penalty, there is then no response.Came here solely for the promotional offer. I paid my bill late with phone company so that it can be processed for this offer. However, they withdrew the funds a month later and did not charge my account until the next month despite me making a bill payment request in Feb. They then tell me I do not qualify for the promotional offer, when they were the ones that delayed. I met every other condition.Not only that, Agata kept gaslighting, telling me at first I did not qualify because I made the preauthorized payments but not bill payments while customer rep tells me the opposite. I correct her and she later says I did not make bill payments that were not consecutive. They go through loops and change their narrative. That is not true; it was the one first preauthorized that BMO delayed.Save yourself the trouble and go to another branch or just don’t deal with BMO. Scotiabank and TD I have had business with for years, no problem whatsoever. They even do expedited shipping requests for me, making additional calls or making appointments for personal investing, telling me I can call them anytime. Never went to BMO but tried for the offer and I realize why no one I know banks with them. I even recently opened an account with CIBC and no problems(!). Just them. Agata does not even properly follow up despite her telling me she would get back to me; have to email request for an update. She misinforms me, can’t keep a story, and says things that misalign. I would not trust her with my money. That says enough.Stay away from this bunch. I felt manipulated and played with. It was impossible to reasonably communicate when they can’t keep a single narrative.A very poor reflection of BMO as this was my first ever experience with them.

Happened to visit this branch today. Excellent customer service experience from Mehrnoush Marvasty. Highly appreciated!

Called over 10x trying to get ahold of someone to do with mortgages to make and appointment, left 4 messages. Even went into the branch and called to make sure phones were working. After not being attended to at the service desk after I walked in with one person being delt with at a teller, I had called again. With my phone ringing and people sitting not even budging. Straight to voicemail, yet again. This is the bank I have all my money with? Can’t call for a simple question/ make and appointment. I do not recommend this branch at all and will surely be moving.

Honestly the worst customer service I've experienced. Spoke with 3 different people, each time put on hold for over 30 minutes just to be told by the new person that they need to transfer me again. Yes, I spent 1.5 hrs just to NOT GET HELP. Eventually had to go into the branch myself where I was told I'd hear back in 5 business days. It's been 9 business days now and the agent wont return emails or calls. How are you even around still? BMO is a joke

Excellent customer service, great products. What more can you ask for?

ATMs always not working, nothing but account problems from the rip

The best banking Experience to date at this location, If you need any kind of Line of credit, or Car loan see Britt Van Every..Very competitive rates and prompt service here....A+