Geek Squad

I brought my Asus Zenbook in for work that was under manufacturer warranty. Troy at Geek Squad was very knowledgeable and processed my laptop in no time. I had it back with zero issues in about a week, at no cost due to the warranty. Great staff and great customer service.

Good Luck dealing with Best buy and Geek squad for warranty issues. Been without a washing machine for almost a month and they give you the run around of call Best Buy" "call Geek Squad"."

Nice people and very helpful they did an upgrade on my pc for almost half price labour

Terrible, I came in wanting to buy and new motherboard that worked with my new processor I just bought. Also wanted them to hook everything back into the motherboard. I was willing to pay whatever it was just to get it going. And I was ambushed with long wait (2 weeks) times and no promise of it actually being done. They tried to sell me newer equipment and buy a new computer altogether when all I need is a new motherboard and installation..and I was turned away, told to comeback later to see if maybe they could do what I wanted... taking my computer somewhere else..

Horrible customer service and scam!

Avoid if necessary. I brought my PC in because they had the quickest wait times. I was told it would take 3 days to get my PC diagnosed/fixed. A week later and no call. I went inside the store due to them not taking phone calls and had told me they had called me. They didn't. I was told they don't know what's wrong but believe it's either the motherboard or processor. When I got my PC back it was later diagnosed (by another place) as a bad graphics card. Not only was it miss diagnosed, but when I got it returned my power supply is now dead (which i had purchased from them 3 months prior to this diagnosing appt) I obviously pre paid the diagnosing fee, but to which I didn't get a fore-sure diagnoses, and now I am stuck dealing with Thermaltake and trying to get warranty which isn't another process and a half. Overall terrible experience.

Dealing with the professionals and employees in person was excellent. Helpful, friendly and knowledgeable folks that seemed to enjoy their work. I would have given a 5 star rating if I was to base it solely on my interaction with them... however, I had the pleasure of phoning in to the call center and that experience is why I docked a star. The person I spoke with was friendly and did their best to help me with what I needed. The language barrier made things quite difficult and my account ended up being terminated. So in the future, I won't bother calling in at all if I can't speak to someone who can properly comprehend the questions I have.

Regarding contacting them......I had to phone to ask a basic question but you are dealing with people back east. I am in BC. I would prefer speaking to someone local.

Dont trust or buy anything from Geek Squad or Best Buy Canada .Worst customer service. They said my phone would take 3-5 days. Its going on day 12. According to the UPS tracking number they never sent it. They will not let you talk to a manager. They transfer you around over and over No one is accountable in this corporation.