Tip Top (Tailors since 1909)

Went to Tip Top at Erin Mills Town Centre and sometimes I fail to understand why people act and treat their customers like dogs! We went to the store just to do a simple shirt exchange. The shirt which was bought as a Christmas gift for a family member was too small and we wanted to exchange for a size larger. Shirt was bought on December 5th and employee rudely said it is company policy to only honour a 30 day return policy. We explained that there was some illness running through the family and only now we had an opportunity to request for the exchange at the Tip Top store. Employee did not demonstrate no common sense whatsoever. I'm truly disappointed at Tip Top and how there was not an ounce of empathy!I will not shop there ever again and recommend the same to my family and friends as I was quite offended with the treatment I received.

If you need a suit, go here. The salesmen at tiptop are some of the best and most knowledgeable around. Been to a few tiptops, all of which are exceptional. Cannot go wrong here.

Friendly staff that conducted a very thorough fitting. Will follow up with a second review after I see the final product.

It's a whole new experience when a man buys his first suit. I'll be blunt and say the truth that I know absolutely nothing about suits. A friend of mine recommended me that I buy my first suit from Tip Top Tailors as they were quite a reputed name in this business.Naturally, I searched for the nearest outlet of Tip Top Tailors and it was in Dixie Outlet Mall (1250 South Service Road, Mississauga, Ontario L5E 1V4, Canada).I went to their outlet and requested for help since I had no idea regarding how to select a suit. The staff (specially the young girl working there) was least interested to help me. I kept asking questions regarding what would look decent, is the fit okay, etcetera and I got not a single proper response in return whatsoever. The girl would reply as if it were too much for her to even speak.This was one of the worst experiences I've had so far as a customer in my whole life. I never give 1 star reviews. If I don't like the service, I refrain from giving a review. But in this case I had to make sure to leave one so that the higher ups know what's going on in their stores. I wish I could give 0 stars to this location for the pathetic customer service and for ruining my first experience of buying a suit.I left their store in disappointment and went to work in a really bad mood.After a week I decided to give Tip Top Tailors another chance and went to their store located in Erin Mills Town Centre (5100 Erin Mills Parkway, Unit 103-5, Mississauga, Ontario L5M 4Z5, Canada). I walked into their store and I was greeted joyfully by a man (Issa Wahhab) with a huge smile on his face. I told him that I was looking for my first suit and he asked the occasion and told me that he'd be happy to help me out.Issa made me try a couple of suits and told me which one fits and looks the best. He was patient with me and answered all my doubts sincerely. He explained how a suit should be and what factors to consider while buying a suit. I honestly learned a lot from Issa and I'll be forever thankful to him for this.He also helped me pick the perfect shirts for the suit and a tie and a pocket square. My pants needed some alteration and he made sure to get them done on priority.Thank you Issa for a wonderful experience. (I'm gonna make sure to get huge discounts from you the next time I walk in.)

Came in needing a suit for an event happening within 24 hours, Mary really helped in finding absolutely everything that fits best without even requiring further tailoring (because the event was happening so soon).Absolutely worth it, thanks again Mary! Hope you're having a great day :)

My son and I went to buy a suit for his prom and graduation day .It was very pleasant experience.Thank you Greg and Mary …excellent customer service!!

Went in and I was trying on a jacket when the salesman (an old Arab man) pulled it from my hand and rudely yelled at us saying it is only for display. Stop treating your customers like pets. The salesman then shook off his head in disgust. Basically, we were pushed out of the store and I was appalled at the disgusting behaviour.

Terrible store. I went in for a wedding party and the salesman was all over the place and super slow and not friendly. When I pay for the suit they tell me that it's $50 more then the groom paid. I talk to the groom who says the pocket square and the tie would be taken off the total. That was the agreed upon deal. They say they made a mistake, can't give me the agreed upon deal and that they should be issuing a refund for the groom. If you make a mistake, you have to own up to it and fix it not give the customer a hard time about the groom getting the deal you sold him. Pathetic. Please do better at showing your customers they matter

My son and I went in to buy a suit for his prom and was greeted by Mary-Jane. She was incredible. Well educated on the product. Precisely guessed my son's size by looking at him. She helped put together a suit, shirt, and tie combination that looked awesome on my son. Thank goodness for Mary-Jane, because I have no sense of colour or style. She is friendly, patient, and professional. Will definitely shop there again. Thank you Mary-Jane!

Went in to get a suit and was assisted by Mary Jane! She went above and beyond to help me out. Absolutely happy and satisfied with the service!!