A1 Flooring Canada

Roni was patient and knowledgeable! The warehouse crew was helpful and resourceful! Thank you A1 Flooring Canada for helping the NFAMC with our flooring needs!

We looked at most of the flooring stores reviews in St Catharines and visited about 6 of them in person. We wanted to replace our laminate flooring from 2002 for upstairs with exception of bedrooms and bathroom. We went into A1 and were helped by Amber. Can't say enough about her knowledge and professionalism. If you do go to the store, ask for Amber. She came to the house promptly for the measurements and we had our quote within a few days. Installers were Trevor and Matt and we really lucked out with them too. Trevor's attention to detail Was amazing and so appreciated because we are like that ourselves. Nothing was a problem and he made suggestions that we hadn't even thought of that made all the difference. We are so happy with the finished job and would recommend Al Flooring, Amber, Trevor and Matt to anyone looking for great customer service and friendly, conscientious quality installers. They barely stopped to grab a coffee let alone lunch either. Thank you for everything from start to finish!

Our carpet was installed yesterday by Craig and Kevin. They were very helpful, friendly and professional. They had the installation done in what seemed like no time. We are so pleased to have our new carpet in place. Also, a thank you to our salesman, Tom who was a terrific help. Thanks to all !!!!

This review you might think is bias because I work at A1Flooring. The way I see it is that if an employee gets work done and it was a great experience, then I’m a customer also. I had a runner installed on my stairs and the installers were professional and did an amazing job from the rip out to the install and the clean up. Extremely Happy!!!!

A1 Flooring St Catharines did a tile installation in our newly constructed mudroom. One would think that it would be reasonable to expect a professional outcome when using a professional for a tile installation, but that was too much to ask for. Both Neil – manager of the St Catharines location and Jeremy Goodmurphy, our contractor from the Innovative Group, both felt that this was a “good installation” and “above average” for tolerances. We will let the pictures speak for themselves. Nothing like the lingering feeling of hard-earned money wasted on what is clearly a lack of expertise, care, and attention to detail every time we look at our floor. Do not recommend.

If I could give this company a zero I would….. they don’t finish their work. Our stairs stained stairs were left unfinished. Finishing trim not done.When we merely pointed out the unfinished work, the manager came, weeks and weeks after the fact…. Then told us the builder had to pay for the unfinished work his company didn’t finish. then took our left over can of stain so he could match it with the new wood. We reached out 5 times and he ignored our requests and we never heard from him since. And he still has our stain. This wasn’t the first issue we had with them during the building process. The first issue was rectified by the builder. The his one was the straw that broke the camels back for us.

Had a floor installed in Nov floor has separated and they will not contact us to repair it cost over $3000.00 and looks terrible.Would not recommend this company. My husband spoke to Neil today and someone is supposed to come Tuesday.

Great place for all you flooring needs. Big selection and excellent install. Ask for Amber.

I have nothing but positive feedback to share with my experience with A1. I am a first timecustomer. From Gary who was my first connection and assisted me in my selection to Dale who honestly just NAILED it as far as decor and design elements. She graciously took the time to look at pictures, offered to come to my home, pulled samples out to the sunshine to get a better look, to the install team who executed some of the most difficult edge and line work with phenomenal end results. I will not hesitate to work with this team again for future projects.

I wont explain it will show pics instead. My kitchen floor is coming away from the wall at a door entrance. The tile infeont of the fireplace is warping (so dont put vinyl floor by heat!) Not happy with job AT ALL. EXPENSIVE for the job that was done. My bathroom is beautiful BUT took 3 momths to do....2 people 3 months. Normally takes 2 days to complete. Worker had my PERSONAL cell phone number and was told her may be a stalker...no proof just informed....he left when school started and aftef school said he would be right back.