Scotiabank

Your online application only works during business hours. I have tried every weekend since the last update to the app. It does not work from 6pm Friday to 9am Monday. What's the point of the app if it doesn't work. It doesn't deserve even a one star

I have been trying to get the rest of my sons RESP’s out so that I can pay for his schooling. I can’t get an appointment with anyone sending emails to a million different financial advisers (advisors is the wrong word) my son starts school on January 9th we had to differ his payments bc I can’t get his money released. I have had 4 financial advisers in a year I never know who I am talking too. I have been with Scotiabank for 30 years all my stuff is here but I think starting in the new year I’m going to start switching all my stuff to a different bank and when my mortgage is up for renewal I’m out of there for that too..

Avoid Scotiabank at all costs, their decisions are not client centric. All decisions made reflect that of the shareholders and business needs

Fast small lineup, but that just depends on the time

This place is excruciatingly slow!! Most employees including manager talking in the office while 3 tellers get stuck with all the angry people who have just waited 30 mins in line in a bank that is barely even air conditioned. I don’t know why I bank here at this point.

Scotia should really train their employees in customer service and make them aware of what all services they provide. I have to visit them (unfortunately) because of my iTrade account and these people are clueless about iTrade services. When it’s clearly mentioned on iTrade’s website that you can drop documents/application forms at any of Scotia Bank branches, these people straight away denied on my face saying that we don’t do it here. Not even showing some effort in checking first with someone. I had to tell them that I have done it before and that’s what is mentioned on their own website. And this has happened every single time (even at different branch locations) The teller always needs help from their supervisors and are clueless in answering basic questions. The person at the counter didn’t even have the courtesy of greeting the customer. It is always an unpleasant experience at this bank.

Went to cash a chq from a business that branch deals with and they refused. The branch manager was abrupt and rude with a condescending tone. We have been customers at this bank for over 12 years. No solution given just attitude. Very unprofessional we will be finding a new bank.

Your atms are horrible. No matter what amount of bills I deposit it always rejects some. Took me 4 times to deposit $400. Next time this happens I'll just use my cibc accounts exclusively.

Brutal.... 7 wickets and 5 are closed. 12 people in line up. 2 Elderly people in line.

Are there any banks out there that are actually for the people? That actually want to do business with us rather then make life difficult? I would really like to change banks. Update March 1 2023This branch seems to get slower and slower.