IWK Emergency Department

The nurses are great, my problem is with the lack of access to the building from the parkade. There is often no parking left near the emergency, so your only option is the parkade and then it used to be you walked from the parkade to the children's emergency area, but now the main door is locked and the children's building is locked at night. So I had to go to the women's building, where the security acted like I was a major inconvenience to them because I needed to get my son to the emergency, and I didn't want to walk alone in the dark while it's -20. Figure something out, please!!

Emergency room is a joke, it should be just called a waiting room.Triage nurse unprofessional/not friendly. Like talking to a cardboard box.The doctor and nurses were sitting around for over 2 hours. Only 4 patients in the waiting room i think they try to see who will go home first

Been here about 4.5 hours now, my daughter severely cut her pinky finger. So while she waits for stitches, I've counted 11 people who have come in, not injured or bleeding, mostly coughs and one sprained wrist, been seen, treated and have left. While my daughter sits here in legitimate pain. They wrapped it up after we arrived, then nothing.Meanwhile there are parents" here who have no clue how to settle their child

When my daughter was admitted to the hospital in 2020, the team was amazing! They were super attentive, sympathetic and provided her urgent care and admitted her for surgery immediately. Can you say fantastic expert medical service and customer care! That’s the IWK! Very grateful

Rude staff, long wait times

Dont bother coming in unless your certain your child is dealthy ill. That is what was essentially told to me last night when i brought my 6 month old in for Strep and scarlet fever. I was talked down to, made to feel humiliated and honesly the doctor treated me like I was stupid. My infant has been extremely ill for the past 6 days and I was concerned for him. But I know that I will never return this ER ever again.

Even though they were very busy we didn't have to wait long the nurses were very nice

They should mordernize their system by sending message or call to the parents 15 mins before the spot. Waited for whole day with my 5 year kid, missed lunch and dinner and when asked to go grab something, nurse said we would loose our spot and I keep on giving the snacks though the problem is severe tummy ache and snacks will elevate the issue. They don’t care about the kids and continuing their laid back system and troubling people. There is no vending machine or coffee machine either.