DermEdge

Was a little sceptical due to the negative reviews however I have nothing but good to say about my recent experience. From the beginning the communication, first visit, procedure, and follow up were above and beyond my expectation. We arrived early with my Dad who’s 97 years old for each appointment and we’re taken in each time within minutes of our arrival. Dr Rayisa and the nurse were very pleasant and explained what needed to be done to remove a large skin cancer spot on my Dads head. They made my Dad and myself feel at ease and the surgery to remove it was a complete success and Dr Rayisa did an amazing job! The place is very modern and clean and the receptionist was very pleasant and polite as well. I would highly recommend this clinic and will definitely ask to be referred there in the future if required. On behalf of myself and my Dad thanks so much for the excellent experience.

I've had a few issues with this place in terms of booking but this issue I am currently having is the staff telling me I am unable to return a product. Dermedge held their first event April 24th they evaluate your skin and recommend products. After the event you are able to purchase the recommended products but they also give you a little facial with the products before you buy. I was hesitant as the products were tingling and irritating my skin. But I bought the two of the products they recommended. Mind you on their receipt it does not indicate that these products cannot be returned. Less than 24hrs later and over 30mins on hold. The staff tells me the only way I can return the products is if I meet with the doctor and determine that there was a skin irritation or allergic reaction. I have darker skin and irritations don't always appear. I explain this to the staff and she said well it's the only way to return the product. Although the product I purchased is sealed and hasn't even been taken out of their complimentary bag the other is on back order and I have not received it. The staff informs me that there could be a cross contamination...? I'm not sure how. But okay this is what's advise and why the product cannot be returned. The staff offers to have me speak with the manager Rachel and proceeds to put me on another hold. Only to come back and advise the manager is busy at this time and she is not sure when she would be able to speak with me. Excellent customer service! UPDATE: spoke to skinceuticals directly and Danielle advised they absolutely 100% take back any sealed, unused products and they have 100% guaranteed on products used and disliked. Third party dealers honor the same noted on the website. Spoke to Rachel the manager at dermegde and she said it should not be a problem to return!!!! So the staff just seems to have a personal issue with me. Will not go back and do not recommend

Dr. Lomaga has very poor communication skill. He was silently giving me a needle followed by a stitch as he was doing it with my back to him without letting me know what he was doing! He didn't even bother to tell me to come back to remove it! He doesn't go one bit above or beyond the basics that any nurse could tell you and doesn't seem knowledgeable enough to suggest anything useful. He seemed quite arrogant without any empathy for what I was experiencing vs what he thought I should be feeling which is 'gratitude to be alive and not dying from cancer'! That's all that seems to matter to him! If you don't have cancer then you don't need to worry about the gigantic and unsightly skin condition that's taking over your whole body.

Dr. Hu's assistant does not know how to deal with senior patients. Took 92 year old mom, waited 45 minutes (receptionist is very nice), 10 minutes in room, assistant comes in and informs us the procedure will be 30 min. Mom says she will need to use washroom. This is when we find out there are NO washrooms working in the building. I have to take her to the gas stations across the street!! While discussing with my mom what she wants to do, this professional" walks out of room and YES

Very professional and well run.Greeted on entry. Dr. Malaga was gentle and kind. Given a speedy referral for my next visit with a plastic surgeon. Thanks. Priscilla Butler.

DermEdge is a beautiful clinic and I cannot say enough good things about Dr. Lomaga.He removed a cyst off my back.He was so professional and knowledgeable.He took care to explain everything to me and was so gentle during the procedure that I didn’t feel anything.Truly a wonderful manI would go back to him for any future procedures.I love this place.Thank you Dr. Lomaga

1 star jus coz there is no lower rating, the dermatologist had presumptions about my issue, concluded that waxing caused the issue without listening to me. It took me months to get the appointment but she did not even take 5 mins in total to talk to me.Don’t waste your time guys.

Knowledgeable physicians but with poor bedside manner. Within my one hour at the clinic, I observed miscommunication between staff (i.e., not knowing what patient is in what room) and a lack of information/verbal reassurance from physicians (e.g., injecting local anesthetic/making incisions without giving a “heads up” or asking if “you’re doing okay”). I felt extremely uncomfortable the entire time. I am honestly disappointed as I never experienced this at the old location. Nothing went wrong but nothing was excellent. I will not be requesting any other referrals here.

My husband was seen by Dr. Mark and all he did was sending a referral to a surgeon and told us the office of the surgeon will be calling us to make an appointment for the surgery. We have been waiting since last year????What happened to the referral?????

My overall experience was very positive. I had a little longer wait than expected but when I got in, I let the doctor know that I had another appointment immediately afterwards. Dr. Mak did his best to move things along as quickly as possible. He has a very professional and friendly demeanor...one that made me feel comfortable immediately. He explained what I should expect at each step along the way. I received my results on the day and time that was promised.The facilities are clean and bright. Parking is available but was a bit of a challenge finding a space as there are other busy stores and businesses in the building.Reception could have been more friendly and welcoming.I would highly recommend Dr. Mak. Thank you.quickly as