BMO Bank of Montreal

Except the bank manager, staff there were rude and unprofessional. One staff from south Asian was the worst one, when we asked to deposit some cash, she became suspicious and treated us like criminal.

BMO is just a shadow of what it once was. Poor customer service, long waiting times, poor employee behaviours and the list does not end here.I lost my wallet and informed the bank the very next day.It has been more than 3 weeks and have not received the replacement card. What is ridiculous is that I cannot use my phone to pay my bills even though my phone locks into my banking account not on my list debit card. My phone has face recognition to validate that it is me trying to do the operations.Rather than BMO finding the customized response to your problem, BMO is using the deceiving technique where the client will get frustrated, navigating the ignorance flooded web site, until the client gives up.BMO has forgotten the fundamental meaning of a bank, to help the clients. Without clients there is no bank.Without our money you just flip promissory post it notes.

Went in to deposit some coins. The lady told me to walk over to the dollar store in the next plaza to get some coin rolls. What she didn't tell me is that they were closing in 5 minutes and that I would be wasting a half hour by doing so. Not a good day. Stay away from this branch.

Sharing feedback regarding my recent experiences with the tellers at this branch. It appears that there may be a lack of training provided to the tellers, which has resulted in several unpleasant experiences. During my most recent visit, I was frustrated by the fact that the teller insinuated or made it seem like I was there to commit financial fraud without providing any evidence or reason for their suspicion. This was particularly concerning given that I am both a personal and business banking customer for two different businesses since years.Furthermore, the teller pulled up a cleared cheque that was more than 10 days old (Cleared by BMO including a 7 days hold) and flagged it, despite its irrelevance to my current transaction. This individual's insecurity over their role in the transaction had the potential to inconvenience genuine business customers, which is not acceptable.It is my recommendation that the tellers be trained to review the customer's history with the bank before making any insinuations or accusations of potential financial fraud.While I have not dealt with every employee in this branch, I have had positive experiences with one or two of them who are very knowledgeable, respectful, and helpful.To be fair, I am willing to update this review based on future experience at the same branch. If they improve the customer experience!

I've been going here often for my every day banking needs and most days here are a miss. I had a bad experience with one teller a week ago and I thought they were just having a bad day. However, I went again today, and a different teller was also just as rude. This branch should address their customer service if they expect to retain customer loyalty. This is the closest BMO to me. If I had more time or had to do anything more than every day banking, I would allot more time to travel to any other branch.

Worst customer service ever! I was hesitated open banking account at this location, but desided to try out and I am very disappointed! Nobody returning my phone calls. I was waiting for credit cards for more then one month and then I received the letter that says it wasn't approved due to mistake of the representative. I am going to change the bank.

if I could i would give more than 5 star to Kirija Kandiah for her Extremely helpful services and customer focused.She is such a angel, so friendly and patiently helped me. It was such a relief to have the problem taken cared by the staff who are extremely knowledgeable. She is the Best when customer needed help! Thank you again, all the best !

convenient location. it is a stand-alone building the parking lot is big. I only came for the machine. I never tried the service but I've read comments that the service is really bad.

Worst bmo in canada. Wasted months of my time. Didn’t help me at all and just kept lying to me and misleading me into wasting money. I don’t need recommend people finding their job here. Would give 0/5 star if possible.

Horrible customer service. The front teller (white lady with blonde hair and glasses) is unwelcoming and always appears unhappy with providing service for me. If anything, she makes me as the customer seem like an inconvenience to her. Furthermore, her service is slow and would mutter to other employees about mistakes customers made. Really disrespectful and makes me not want to come to this branch again. She's been here for years and continues to showcase this behavior. If you don't enjoy your job, don't take it out on the customers and find a job that doesn't require you to help others.