RBC Royal Bank

Bad experience for business banking. First the teller was rude, you are working in customer centric environment and need to have a friendly demeanor. Secondly I already have an account so why would I need to make an appointment if I want to make a change. But at a different branch they had no problem and did the change right away.

This branch is the worse RBC branch in this area. Tellers are pretty aggressive, the branch is always busy; hard to book time to explore products or services. I wanted to have my kids opening an account to RBC, I am now recommending checking other options first.

Before you even ask a question, the answer here is “NO” This place is on another level of horrible - their own manager has the audacity to yell at you after they tell you they do not provide simple services that other banks provide. I do not understand why they even exist. Every other bad review is 100% true. If I could give them 0 stars, I would.

I called in for a simple issue and the one staff member was incredibly rude and not helpful. Granted, it was close to 4:45pm and they close at 5pm and she was being so very difficult and rude! She asked me security questions and basically told me that I was wrong and she refused to help. So I asked to try again she tells me her system will not allow it. I ask her to please help. I've worked in banks before and what I needed would take not more than 2 minutes to clear. She sighs very loudly and says I'll have to come in or call tomorrow. I ask to escalate and she says no. What?! Wow. I push and push for proper customer service as a client for a basic thing but now it's 4:52pm. She literally puts me on hold until 4:59 gets back on and says she'll have to transfer me to the call centre. Wow, amazing customer service to make sure she got out at 5pm.Best part...when I double checked my answers against my statement, I got them correct!! So she flat out lied. What a shame.Call centre was great though. Thorough, easy and literally took him a minute to clear the issue after he verified me with the same answers I gave her. This branch should get some customer service training from the call centre!

The teller are not very friendly. The setup let you seat set in a long line and they are always busy with customers. That is below average banking experience for from other banks. I guess they are use understaff for taker people. Yet. There are people at the bank in the office doing not. So much for customers experience…

Avoid this branch by all means. Filled with rude, self-conceited, unempathetic staff (robotls). The service at the has degenerated over the years to an abysmal level.

We had a great experience today. We were greeted at the door, and Gina was super helpful, she managed to explain everything very clearly to us and advised us accordingly. Would love to see RBC hire more people like her. She took her time and we were not rushed. Thank you Gina !

All the negative reviews are true. This is one of the worst branches I've ever visited. First of all, horrible attitudes from everyone here. You are bothering them when you come for help. They want to get paid to do absolutely nothing... My daughter and I came in and these people are the most unprofessional. I feel like there are demons underneath this branch because the negative energy and aura from these people is haunting. This place needs a religious/spiritual cleansing.

Staff are very rude and dismissive. They do not read or understand English properly. They are inconsiderate of your time and will not help you in a situation of need. Do yourself a favour and don’t visit this branch. The branch tells you one thing and customer service on the phone tells you something else, and even when customer service leaves notes for them they are not competent in English enough to understand them. I have never seen a more uneducated branch manager in my life. The assistant branch manager is also very rude and glares at you like we are children. This has now gotten personal and I will not stop until the branch manager has been disciplined by rbc.