Spence Diamonds

We purchased our wedding rings from here and we highly regret it. My engagement/wedding bands have had to be sent in on multiple occasions and everything was at my own expense as the warranty only covers the diamonds (however I highly doubt they would even honour that). I explained how I've had to send my rings in and I feel like I never get to wear my wedding bands because they are always in the shop getting fixed. I got my rings moulded together just a year ago and they juat came apart and again I have to pay at my own expense.When I reached out to customer service they were of no help and said that some rings have broken similar to mine because someone gripped their steering wheel too tightly???? Im sorry but we should br able to go about our daily activities without our rings breaking. Ridiculous!! Such poor quality for the price you pay. Please go elsewhere and do not provide them business. You are better off elsewhere!!!!

Our romantic story began in 1982 when a guy spotted a red headed girl and tried to work up enough nerve to speak to her... he finally blurted out you have beautiful eyes" and the girl was spooked by this and left ... there is a back story to that but too long to tell. June 2013 - a red headed woman met a man through a dating website - they met for coffee

I purchased my wife's engagement ring and wedding band from here and the service was excellent. They had a lot of options and prices available. Thank you Juhli for getting it done!

I decided it was time to offer a ring that would reflect the 30 years my wife and I have been together and I decided to bring her to Spence without really knowing what to expect.Juhli took the time needed to educate us on diamonds, how to pick the right diamond and mny other important things to know before buying a diamond. No other jeweler took the time to do this. Juhli made it more than just a purchase, she made it an experience in which we feel like we made an educated purchase instead of just buying something nice and shiny.I did not get the name of the other person that greeted us at the store but she also made us feel very comfortable and answered all of our questions.For many buyers, picking out a jewel is an stressful moment as we will spend a nice amount of heard earned funds. Having people that walk us through the whole process while explaining everything without adding any pressure is a welcome change.Thank you for the excellent service and time spent with us.

I received a pair of diamond earrings for my birthday from my husband from Spence. The ladies at the front were very helpful and helped pick out the perfect ones. I love them and will definitely return to Spence Diamonds.

I bought and engagement ring from Spence this past December and the experience was great.Michelle was extremely helpful, very kind and not pushy in any way. She was able to offer options based on my requirements and budget.Not only that but she took the time to actually educate me about the different properties of the diamonds and how the one I ended up choosing compared. The whole process was very transparent and easy.I highly recommend!

I had a great experience shopping at Spence. Nick and his colleagues were a great help in choosing a birthday gift for my girlfriend. Went to other stores (admittedly dressed like a bum, I had just come back from skateboarding) and the staff in the other stores barely looked at me, let alone offer some help. That’s not how I was greeted at Spence. I am very satisfied with my visit there. Now I just have to hope my girlfriend likes her gift!

Gotta give a star for the Customer Service, top tier! The ring has looked great, but turns out was a little bit over-priced for the quality. Mostly disappointed in their payment plan options...They advertised their partnership with Flexiti as a payment plan, but turns out it just signs you up for a bank account with them and Flexiti is, unfortunately, a scam of a bank with their massive interest and service fee charges, as well as horrible accrued interest plans.However, if you can avoid their Flexiti pushing, you should have a good time finding a ring there!

I’m basing this review strictly on their Radio Ads! Their marketing department needs to be thrown in prison for putting together the MOST annoying and cringe worthy commercials I have ever heard! Not only do the ads make me NEVER want to step foot in their store it also makes me turn off the radio and switch to a podcast

My partner and I were thrilled with the service and expertise at Spence Diamonds! I only had a picture of the ring I wanted to design and Michelle sat down with us for a couple of hours and made that happen!! She has an incredible knowledge for Spence diamonds and can visualize what would look great based on individual preferences, right down to which claws are best to hold the size of diamond you choose. Michelle thought of the finer details that I surely would have missed. Once the ring is designed you have an opportunity to make changes before they make the real deal!! I absolutely love the finished product and the whole process was seamless and worth the wait!!