YWCA Health + Fitness Centre

The gym is good, clean and has great facilities. A couple of MAJOR issues though: the gym Closes on Statutory holidays and random days. This weekend the gym was closed on Friday 23.12 (due to the storm for our own safety- u could have used SkyTrain and walk that day - downtown was fine and other gyms were open regularly) on Christmas day 25.12 , and Monday boxing day 2612. I also remember one time last month when the gym on Bentall center closed at 4 pm instead of 4:30. In addition, u can't use any cellular device including ipads , you are not allowed to talk or take pictures /videos (let's say you want to video yourself doing an excercise - u can't it's against policy). You can't have an online trainer as well. that's an extra fee if they even allow it. I was forced to stop my session in the middle of a workout. I was never informed about this policy. They didn't let me finish my paid session - I was only using a mat and trained in the hallway area outside of the gym, not disturbing anyone (no one was there). They insulted me and were very disrespectful - U have to stop" the staff member said. "Can I please finish my session? I only got half an hour left" he answered "unfortunately no". They could have let me finish my session but they were very square minded and wanted to prove a point. They could have let me train for another half an hour and then approach me. I think it's very rude stopping someone during a meeting and for what?I am a criminal in their eyes that had to be stopped right away. If u want to go to a gym that feels like a military base you might find this place suitable. In my opinion these are very strict policies and I think everyone should be aware of those. Needless to say tha my spouse and I cancelled our memberships and moving to Anytime Fitness."

Instructor for swim is great, facility is decent but the pool left my lips blue because of how cold it is during lessons.

The best fitness facility I’ve been to ever, hands down. 1. The price is amazing for what you get! 2. It’s not busy at all. 3. It’s not leaning towards the body building side of things, which I personally appreciate very much. 4. Not full of gym “bros”. It’s overall an amazing facility, with amazing equipment and amazing staff. Everyone who works here does an outstanding job, thank you for providing me and many others with an amazing facility.

I love it here as always; The pool is heated right and big enough. For drop-off swimming, it will cost 17$ and 2$ for the locker. I bring my towels with me, but if you don’t want to, you can rent one for 12$ the whole month. A clean and safe place to swim and enjoy. Strongly recommend.

Good facility, but I felt attitude from front desk when cancelling the membership.

I've been to over a hundred gyms and this one has become my favorite! It's never too busy, the equipment and the facility are clean and well organized and the trainers and staff in general are all professional and approachable. There's a swimming pool, a pickleball court and separate pilates, cardio and strength training sections with every machine you can think of. Of course there is a women's only section as well as a large studio for group classes. There is a variety of classes and they all look fun and unpretentious. Keep up the amazing work! Johanna helped me with something -- she's awesome!

Facilities and spaces for exercise are great.The machines are kept clean and serviced.The group classes room’s are very clean and well lit.Could not use the pool, sadly but looked great. Next time I hope I have time to do it.The service at the front desk was ok, nothing remarkable there. But they could improve. Very cold and distant compared to other gyms.

Rude customer service! I called them accidentally thinking they were the 'YMCA' and the man hung up on me after he said no it's the 'YWCA'.

Clean and spacious gym. Not crowded at all even during peak times. Would be an easy 5 stars if not for the rude and entitled gym trainers. Not a great experience if someone just demanded you move so they could use the equipment. I honestly couldn't believe the aggressiveness. Never had an experience like this, even at inferior" gyms.EDIT: Owner reached out and trainer sincerely apologized."

Clean - great staff - many different options for cardio and weights - classes are varied and fun with great instructors - aquatic area is really good!