Pathwise Credit Union

I've been with this financial institution for almost 20 years. Back when it was AWCCU it was great - well trained, friendly staff and a help line that was available evenings and weekends. About 8-10 years ago, something changed - they laid off the old staff and went with people who are not helpful and not trained. Their help line is only 9-5 Monday to Friday. Branch hours are shorter. To contact them, you're told to email them and then discover they will reply in 48 hours and just get an auto- acknowledgement and no further contact. Not a happy camper.Follow up 11/09/21 - I called in today for assistance with the app and paying a couple of bills. Got a very nice woman who was able to help me with both. A big improvement over the last time I called for help.

It is no auto workers, they change everything and their holding on to money that doesn't belong to them. I did the probate they wanted now a month later they still have not released the money that is no longer theirs. Under Canada issue the release of money should only take 10 to 14 business days not 30 and longer. They don't want to give up the money because they are getting good interest off it. It's no longer and has never been thier money but I did all that was asked to release our money and they act like it belongs to them.

Banking with a local credit union is refreshing. After banking at the big 5 for years, I find the level of service, emphasis that's placed on member service and friendliness of the staff to be a welcome change. Pathwise has been a great value add to my business and to my finances. Keep up the good work team Pathwise.

The staff at Pathwise Credit Union were knowledgeable about any of the financial questions I had and were able to help me navigate what financial decisions I should make to invest in my child's education. They also created a fantastic presentation on Education Savings for families that attended a Parent Night at the High School I work at in Oshawa. I have nothing but good things to say about my experiences with Pathwise Credit Union.

Very poor and untrained staff, along with a poorly run bank. They have continually blamed any troubles on their new computer system which seems to be having trouble since they opened!! The computer system should have been fixed months ago. I definitely don't believe that excuse. You do a term deposit and walk out with no proof of your interest rate or maturity date; you only can see it on-line. They made a mistake on my interest rate on a term deposit and it took 4 long phone calls to correct it, again blaming the computer system. Finally, I got a photocopied typed letter stating my term deposit with no account number on it to prove I have the right interest rate for that account changed, but 3 months later still have not received the certificate in the mail. I have not received one certificate of any of my renewed special term deposits, even though they said we would receive it within 10 days of maturity. . We get no notification in the mail of term deposits that are maturing.Finally, they have very poor hours for people who work 9 to 5. They have no evening or weekend hours. It is as if they do it on purpose to drive you to do on-line banking.

I had a mortgage with these guys for years. They were not my main banking account but I also had a line of credit with them. I did a refinance with another mortgage company and they forced the payout of the line of credit and closed it without telling me. Shortly after I close the account because I had no need for their banking services. I felt it was highly unprofessional to close an account without telling the client you were closing it. It wasn't a home equity line of credit. I've never had any issues anywhere else I have ever banked like this. Save your time plenty of other lenders out there that treat their customers better.

So disappointing autoworkers sold-out. Pathwise is trash, need to revise everything. Online banking doesn't work after canceling card, canceling your card by phone doesn't work caused all night stress and recieving e-transfer doesn't work without keying in whole card number. Please revise and return it back to autoworkers standards.

I have been at this bank for so long and the communication is terrible. I go to aunto union credit union and name has changed. Today I come to bank and can't pay bills at machines. I'm sorry I am in my sixties and in the middle of pandemic and you want me to come inside bank face to face ? I'll change banks before you tell me what to do. And the customer service will be better also.

I've been trying to renew my mortgage since January. Rates are at an all time low and their offer to me was more than 3.5% i asked for the mortgage advisor to get back to me with something better no reply since then. I've tried calling in several times to only sit on the phone for over an hour each time to have someone hang up the phone on me 2 twice.This company makes me feel that their trying to bully me into excepting an extremely high mortgage rate and rip me off. This is bull#$%!

Very friendly and knowledgeable staff. AWCCU makes great contributions to the community and look out for your best interests. They can take care of your financial needs while putting you first, and without feeling like your being put in the wrong situation.